Summary
Overview
Work History
Education
Skills
Timeline
Generic

BLESSING NWAZUE-MADUKA

Reference On Request
Hamilton,ON

Summary

Detail-oriented and reliable professional with strong organizational, math, and customer service skills. Experienced in handling transactions, maintaining accurate records, and working efficiently in fast-paced environments. Skilled in operating computerized systems and ensuring compliance with procedures. Seeking a Scale Clerk position to contribute to smooth operational flow and accurate weight recording.

Overview

5
5
years of professional experience

Work History

Cleaning Supervisor

Slate
08.2024 - Current
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Promoted teamwork among employees through regular meetings and open dialogues about shared goals, fostering a collaborative atmosphere within the organization.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.

Administrative Assistant

NIPCO Engineering Nig Ltd
02.2022 - 03.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Maintained inventory of office supplies and placed orders.
  • Maintained detailed records of all transactions, supporting accurate billing and inventory management.

Customer Service Representative

FungTai Engeering Ltd
02.2021 - 01.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Diploma - Certificate

Caregiving
Alison (CPD Certified)

Diploma - Certificate

Mental Health
Alison (CPD Certified)

Health, Safety And Environment - Level 1,2 & 3

International Association of Project Managers (IAPM)
Nigeria

Skills

Inventory & Record Management

Customer Service & Communication

Teamwork

Time Management

Safety & Compliance Procedures

Attention to Detail & Accuracy

Timeline

Cleaning Supervisor

Slate
08.2024 - Current

Administrative Assistant

NIPCO Engineering Nig Ltd
02.2022 - 03.2024

Customer Service Representative

FungTai Engeering Ltd
02.2021 - 01.2022

Diploma - Certificate

Caregiving

Diploma - Certificate

Mental Health

Health, Safety And Environment - Level 1,2 & 3

International Association of Project Managers (IAPM)

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