Blessing Iyanam
Sault Ste. Marie,ON
Summary
A highly proficient and committed Administrative Assistant, renowned for delivering superior customer service in high-pressure settings. Possessing a sharp focus on precision and adept decision-making capabilities to efficiently handle numerous tasks simultaneously. Demonstrates a self-driven work ethic conducive to excelling both autonomously and within collaborative settings.
Overview
11
11
years of professional experience
Work History
Market Development Associate
Canada Life Assurance
12.2020 - Current
- Reach, interact, and establish connect with prospective business clients on behalf of advisers
- Engage with executives and advisers every month to discuss and suggest fresh company objectives
- Perform administrative tasks such as, replying to emails and correspondence, documenting client interactions, maintaining weekly progress reports, and setting up adviser meetings as needed
- Administered about four to eight advisors and managed 100-150 customers calls each week
- Recognized as ‘best employee’ for scheduling client meeting.
Operation Coordinator
Canada Life Assurance
12.2018 - Current
- Attend to emails, faxes and about 30 customer/adviser calls each day
- Create precise office documents, maintain spreadsheets, and design presentations to assist executives and optimize team productivity
- Manage complex schedules with focus on accurate assigning of executive availability
- Perform standard office tasks, such as answering multiple-line phones, directing calls and messages to relevant employees, and interacting with guests
- Manage office supply inventories by keeping track of stock and placing fresh supply orders as necessary
- Plan senior leadership team meets and reserve conference spaces
- Monitored the CEO’s external contacts and verified the frequent interaction required for contacts with high priority
- Recognized for ‘outstanding time management’ in running the office
- Controlled inventory and office supply budget for a 30 people workplace
- Held the position of ‘first point of contact’ for all internal and external interactions with executives.
Sales Associate
Rogers Dealer - Beyond Wireless
01.2017 - 07.2017
- Engaged with clients to successfully develop rapport and enduring relationships
- Arranged shelves and racks to ensure store aesthetic appeal, draw in customers, and advertise particular goods
- Addressed customer inquiries about accessories and sizing, and shared tips for merchandise caring
- Checked and processed product returns while helping clients identify substitute goods to suit their needs
- Routinely exceeded personal quota by collaborating with the sales team to achieve assigned goals
- Attained the largest number of fresh credit accounts opened in a month
- Utilized security and loss prevention training to identify risks and minimize thefts
- Incorporated up-selling tactics such as, suggesting accessories and related purchases to drive profits.
Technical Support Representative
Sutherland Global Services
10.2013 - 10.2016
- Interacted with end users and addressed their concerns through email, phone, live web chat and other forums
- Patiently walked clients through basic troubleshooting steps
- Used test scripts, probing, and personal experience to assess user issues
- Offered tier 1 IT support to non-technical corporate users via desk-side support services
- Post engaging support and resolving issues, followed-up to guarantee client satisfaction
- Stayed current on newest technologies and solutions applicable to company products to offer finest service to end users
- Won the ‘customer service associate of the month’ award in 2014.
Education
Office Administration – Executive (Accelerated) -
Sault College of Applied Arts and Technology
Sault Ste, MarieHigh School Diploma -
Sir Wilfred Laurier College
Toronto, OntarioSkills
- Administrative Support
- Database Management
- Office Operations
- Cross Functional Communication
- Telephone Etiquettes
- Relationship Building
- Calendar Management
- Analytical Thinking
- Resource Allocation
- Email & Correspondence
- Microsoft Teams
- Outlook
- Word
- Excel
- Workforce
- CRM
- Remote Office Availability
- Troubleshooting
- MS Office
- Data Entry
- Critical Thinking
- Organizational Skills
- Dependable and Responsible
- Decision-Making
- Organization and Time Management
- Customer Relations
Languages
English
Full Professional
Professional Highlights
- Excellent organizational and time management skills, including attention to detail, ability to set priorities, meet deadlines and deal with conflicting priorities and work demands.
- Ability to work independently and effectively with minimal supervision, prioritize work schedule, and complete assigned duties within timelines.
- Proven expertise in developing and implementing administrative work procedures and systems.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Market Development Associate
Canada Life Assurance
12.2020 - Current
Operation Coordinator
Canada Life Assurance
12.2018 - Current
Sales Associate
Rogers Dealer - Beyond Wireless
01.2017 - 07.2017
Technical Support Representative
Sutherland Global Services
10.2013 - 10.2016
Office Administration – Executive (Accelerated) -
Sault College of Applied Arts and Technology
High School Diploma -
Sir Wilfred Laurier College
Similar Profiles
Hoi Fung (Tom) NgHoi Fung (Tom) Ng
Manager, Reinsurance Pricing at The Canada Life Assurance Company (Canada Life)Manager, Reinsurance Pricing at The Canada Life Assurance Company (Canada Life)
Namratha JoseNamratha Jose
Client Service Representative at Canada Life AssuranceClient Service Representative at Canada Life Assurance
Cho NkwentyCho Nkwenty
Bilingual Scrum Master at Canada Life AssuranceBilingual Scrum Master at Canada Life Assurance
James DrouinJames Drouin
Software Developer at Canada Life Assurance CompanySoftware Developer at Canada Life Assurance Company
Ramandeep KaurRamandeep Kaur
Team Member at Tim HortonTeam Member at Tim Horton