Blessing Emelideme

• Oversee fast-paced front desk operations and guests' needs at busy facility.
• Greets visitors and guests upon arrival, offered assistance, and answered questions to build rapport and retention.
• Take guests enquiries over phone and through email, recording guest information in computer system and verifying details.
• Collaborates with team members to handle guest requirements from check-in through check-out.
• Maintains high level knowledge of all hotel services offered to answer guest questions.
• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Took inventory of the gift shop and liaises with the purchasing department
• Maintained professional, organized, and safe environment for employees and guests.

• Facility Management:

Supervised daily operations of the facility to ensure it runs smoothly and efficiently.

Ensured that the facility complies with all relevant laws, regulations, and safety standards.
Maintained an updated record of all facility-related documentation, including maintenance logs, safety inspections, and compliance reports.

• Maintenance and Repairs:

Coordinated and managed all maintenance activities to ensure the facility remains in good working condition.

Scheduled regular maintenance and repairs for equipment, HVAC systems, plumbing, electrical systems, and other facility infrastructure.

Responded promptly to facility-related emergencies and maintenance requests.

• Vendor Management:

Liaised with external vendors and contractors for services such as cleaning, landscaping, waste management, and security.

Negotiated contracts and agreements with service providers to ensure cost-effectiveness and high-quality service.
Monitored and evaluated the performance of external service providers.

• Budget Management:

Prepared and manage the facility budget, ensuring all expenses are accounted for and within allocated funds.
Tracked expenditures and implement cost-saving measures where possible.
Approved purchase requisitions and ensure timely payment of invoices.

• Health and Safety:

Ensured that all health and safety protocols are adhered to within the facility.
Conducted regular safety inspections and risk assessments to identify and mitigate potential hazards.
Implemented emergency response plans and conduct drills to prepare for potential incidents.

• Space Management:

Managed the allocation and utilization of space within the facility to maximize efficiency and productivity.
Planed and supervised office moves, refurbishments, and renovations.
Ensured that meeting rooms, common areas, and workspaces are properly set up and maintained.

• Inventory and Supplies:

Maintained an inventory of all facility-related supplies and equipment.
Monitored stock levels and reorder supplies as necessary to ensure continuous availability.
Implemented inventory control procedures to prevent loss and waste.

• Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
• Interacted with customers by phone, email, and in person to provide information.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Managed the reception desk, providing a friendly and professional first impression to all visitors and employees
• Partnered with Corporate Security to implement security protocols for visitors, candidates, and employees, summoning appropriate assistance as needed.
• Collaborated with teams and vendors to deliver an exceptional experience for colleagues.
• Ensured meeting rooms, pantries, and collaborative spaces were maintained to high standards, including room layout, equipment functionality, and inventory supply.
• Monitored and maintained colleague workspaces, submitted maintenance requests and coordinated with partners to address issues.
• Managed and tracked the office budget, raised purchase requisitions, and ensured timely payment of invoices.
• Maintained office and pantry supplies, coordinated onsite events, and managed mail and package services.
• Conducted daily walk-throughs to ensure office cleanliness and coordinated repairs and maintenance with vendors and facilities.
• Responded to colleague requests and complaints promptly, maintaining accurate records of service requests and status.