Blessing Chukwudi
Montreal,QC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Regional Hotel
05.2021 - 09.2022
- Developed positive relationships with customers to ensure their satisfaction and loyalty.
- Utilized strong communication skills to clearly explain products and services to customers.
- Accurately entered customer information into the company's database
Customer Service Representative
MTN Service Centre
08.2019 - 08.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
O Level Certificate (Waec) -
Biolak College
Nigeria,Lagos 05.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Complaint Handling
- Microsoft Excel
- Customer satisfaction measurement
Languages
English
Professional Working
Timeline
Customer Service Representative
Regional Hotel
05.2021 - 09.2022
Customer Service Representative
MTN Service Centre
08.2019 - 08.2020
O Level Certificate (Waec) -
Biolak College
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