Blessing Awuah
Mississauga,ON
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Acorn2Oak
04.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Bank Teller
Fidelity Bank
07.2022 - 03.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
Junior Accountant
Municipal Assembly
12.2020 - 10.2022
- Assisted with preparation of monthly financial statements.
- Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
- Increased efficiency in accounts payable processing by verifying vendor invoices against purchase orders and contracts.
- Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
- Assisted in payroll administration by reviewing timesheets, calculating employee paychecks, and processing deductions for taxes or benefits.
- Compiled and analyzed financial information to prepare entries for general ledger accounts.
Senior Sales Manager
Zurifx
08.2020 - 12.2023
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Mentored junior sales professionals in advanced selling techniques, resulting in accelerated career progression and enhanced contributions to overall team success.
- Exceeded annual sales targets consistently by maintaining a proactive approach to lead generation and pipeline management.
- Conducted comprehensive market research to identify emerging trends, opportunities for growth, and potential risks to inform business strategy.
Education
Business Administration - Accounting, Banking And Finance
Bachelor of Science
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Payment Processing
- Follow-up skills
- Paperwork Processing
REFERENCE
Korkor Amegatcher
Senior Data Entry Clerk
Chayil Church
905-566-2860/ cell: 416-270-2605
korkor21@bell.net
Denise Hendricks
Head of Operations
Acorn2Oak
416-301-4894
deniseahendricks@gmail.com
Timeline
Customer Service Representative
Acorn2Oak
04.2024 - 08.2024
Bank Teller
Fidelity Bank
07.2022 - 03.2024
Junior Accountant
Municipal Assembly
12.2020 - 10.2022
Senior Sales Manager
Zurifx
08.2020 - 12.2023
Business Administration - Accounting, Banking And Finance
Bachelor of Science
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