Blessing Aregbesola
Edmonton,Canada
Summary
Dedicated and enthusiastic customer service professional committed to delivering exceptional customer experiences while collaborating effectively with cross-functional team members. Eager to leverage my skills to contribute to a dynamic team. Expertise in prioritization and multi-tasking in fast-paced working environments. Motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound/outbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pure Seams Fashion House
, Nigeria
09.2020 - 09.2024
- Delivered exceptional customer service and achieved a 95% customer satisfaction rating by addressing inquiries and resolving disputes promptly.
- Supervised a team of 10 staff members, ensuring compliance with customer satisfaction goals and performance metrics.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Enhanced operational efficiency by gathering customer feedback through surveys and using the data to improve customer service.
- Monitored inventory levels and optimized merchandise displays, boosting sales by 15% through improved shopping experiences.
Customer Service Agent
Zenith Bank Plc
, Nigeria
08.2017 - 08.2020
- Managed over 50 customer inquiries and complaints daily via email and phone, maintaining a 95% customer satisfaction rate.
- Facilitated weekly training sessions for a team of 15 agents, resulting in a 20% improvement in service quality scores.
- Resolved complex customer issues with a first-call resolution rate of 90%, ensuring professionalism and customer trust.
- Partnered with sales teams to meet customer needs, contributing to a 10% increase in client retention rates over six months
Education
Bachelor of Science - Biochemistry
University of Ilorin
Nigeria01.2015
Skills
- Customer Service
- Cash Handling
- Team Collaboration
- Inventory Management
- Technical support
- Customer relationship management (CRM)
- Microsoft Office Suite
- Complaint resolution
- Scheduling
- Client relations
- High-energy attitude
- Escalation management
- Customer RMA management
- Retail marketing
- Strategic sales
- Call center procedures
Timeline
Customer Service Representative
Pure Seams Fashion House
09.2020 - 09.2024
Customer Service Agent
Zenith Bank Plc
08.2017 - 08.2020
Bachelor of Science - Biochemistry
University of Ilorin
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