Blessing Ape-Olawoyin
Halifax,NS
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
3
3
years of professional experience
Work History
Sales Associate
Behr Paint Company
Toronto
12.2023 - 02.2025
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
Sales Associate
Greenlife Inc
Toronto, Ontario
04.2022 - 10.2023
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Conducted inventories on a regular basis to track stock levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Developed promotional strategies to increase sales volume.
- Demonstrated product features and benefits for customers' needs.
- Tracked sales performance metrics to identify trends in market place.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Upsold additional items based on customer interests and needs.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Used technology resources to assist customers in locating and selecting items.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Received and displayed product shipments on store retail shelves upon delivery.
- Adhered to company initiatives and achieved established goals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Collected payments and provided accurate change.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Conducted product demonstrations to highlight features and benefits.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ticketed, arranged and displayed merchandise to promote sales.
Education
Bachelor of Arts - Business Administration
York University
Toronto, None05-2023
Skills
1 Communication Skills
- Clear and friendly verbal communication
- Active listening to understand customer needs
- Confidence in explaining products and promotions
2 Customer Service
- Patience and empathy
- Resolving complaints professionally
- Creating a positive shopping experience
3 Sales Ability
- Upselling and cross-selling
- Meeting sales goals
- Persuasive and confident approach
4 Product Knowledge
- Understanding features and benefits
- Staying updated on new arrivals or promotions
- Explaining product use clearly to customers
5 Organization & Time Management
- Keeping the sales floor tidy and stocked
- Managing tasks efficiently during busy hours
- Prioritizing customer interactions
6 Teamwork
- Supporting coworkers
- Communicating effectively with team members
- Working together during store events or sales
7 Problem-Solving
- Handling difficult situations calmly
- Finding quick solutions for customer concerns
- Adapting when plans change
8 Technology Skills
- Using Point of Sale (POS) systems
- Managing online orders or digital receipts
- Basic knowledge of inventory systems
Languages
English
First Language
English
Advanced (C1)
C1
References
References available upon request.
Availability
Start Date: Available to start immediately.
Schedule: Available 7 days a week, including
weekends and holidays.
Willing to work day, evening, or night shifts, as well as
on-call and rotating schedules as required
Timeline
Sales Associate
Behr Paint Company
12.2023 - 02.2025
Sales Associate
Greenlife Inc
04.2022 - 10.2023
Bachelor of Arts - Business Administration
York University