BLESSIA V
LONDON,ON
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
5
5
years of professional experience
Work History
CLAIMS ADMINISTRATRATOR
ARMOUR GROUP
11.2022 - Current
- Enhanced claim processing efficiency by implementing streamlined procedures and reducing turnaround time.
- Reduced claim disputes by maintaining thorough documentation and clear communication with clients.
- Resolved complex claim issues for successful settlements, utilizing expert negotiation skills.
- Collaborated with other departments to ensure seamless coordination in addressing client needs and concerns.
- Participated actively in ongoing professional development opportunities to stay current on industry trends and best practices within the field of Claims Administration.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Streamlined communication between internal teams, ensuring prompt resolution of outstanding issues related to claims administration.
- Developed training materials for new Claim Administrators, improving overall team performance and productivity.
ADMINISTRATIVE ASSISTANT
ROYAL BANK OF SCOTLAND
05.2019 - 08.2022
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Education
Masters - Finance and Human Resources Management
University of Calicut
03.2019
Bachelors - Finance and Human Resource Management
University Of Calicut
01.2016
Skills
- Invoice processing and Team leadership
- Attention to detail and communication
- Administrative Management
- Database Administration
Data analysis and Financial reporting
- Performance Management
- Office Management
- Multitasking Abilities
- Time Management
- Decision-Making
Timeline
CLAIMS ADMINISTRATRATOR
ARMOUR GROUP
11.2022 - Current
ADMINISTRATIVE ASSISTANT
ROYAL BANK OF SCOTLAND
05.2019 - 08.2022
Masters - Finance and Human Resources Management
University of Calicut
Bachelors - Finance and Human Resource Management
University Of Calicut
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