Blessed Joy Orteza
Edmonton,AB
Summary
Hardworking and dedicated individual currently studying Human Resource Management. Eager to learn and contribute, ready to take on any job opportunity to grow skills and support the team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Member
Tim Hortons
06.2023 - 07.2024
- Greet customers warmly and take accurate orders
- Prepare and serve coffee, beverages, and food items following company standards
- Operate cash register and handle payments efficiently
- Maintain cleanliness and organization of the store, including dining and work areas
- Work as part of a team to ensure smooth and fast service
- Follow food safety and hygiene protocols
Bank Internal Auditor
Producers Savings Bank Corporation
09.2021 - 04.2023
- Conducted internal audits to assess the effectiveness of controls, compliance with regulations, and accuracy of financial records
- Identified risks and areas for improvement
- Prepared detailed audit reports for management review
- Recommended improvements to strengthen internal processes and ensure operational integrity
Bank Deputy Controller
Producers Savings Bank Corporation
08.2019 - 09.2021
- Managed deposit and loan projections, client acquisition, and relationship management
- Oversaw cash operations, transaction verification, and regulatory compliance (amla, kyc)
- Reviewed loan approvals, financial reports, and account reconciliations
- Supervised branch operations, including staff training, security, and policy compliance
Assistant Manager
Kumpares Tuguegarao
03.2019 - 08.2019
- Supervised daily operations and supported front and back-of-house staff
- Ensured high standards of customer service and cleanliness
- Managed inventory and monitored stock levels
- Coordinated with the commissary for timely ordering and delivery of products
- Assisted with staff scheduling, training, and performance monitoring
- Participated in hiring and onboarding new employees
- Helped achieve sales targets and maintain a welcoming dining environment
Mc Donalds Crew-South Carolina USA
06.2017 - 08.2017
- Prepared sandwiches and food items according to company standards
- Maintained cleanliness in the kitchen and dining areas
- Provided friendly and efficient customer service
- Followed food safety and hygiene protocols
- Assisted team members to ensure smooth operations
Education
Bachelor of Science - Management Accounting
Saint Paul University Philippines
Tuguegarao City, Cagayan06-2018
Business Administration - Human Resource Management-Undergraduate
Northern Alberta Institute of Technology
Skills
- Strong attention to detail and accuracy
- Effective team supervision and leadership
- Excellent customer service and communication
- Inventory management and product ordering
- Audit planning, risk assessment, and compliance
- Staff training, hiring, and onboarding
- Ability to work efficiently in fast-paced environments
- Problem-solving and conflict resolution
- Time management and multitasking
- Knowledge of food safety and hygiene standards
- Cash handling and point-of-sale (POS) operation
- Proficient in Microsoft Office (Word, Excel, PowerPoint)
Languages
English
Professional Working
Certification
Alberta Food Safety Basics
Timeline
Team Member
Tim Hortons
06.2023 - 07.2024
Bank Internal Auditor
Producers Savings Bank Corporation
09.2021 - 04.2023
Bank Deputy Controller
Producers Savings Bank Corporation
08.2019 - 09.2021
Assistant Manager
Kumpares Tuguegarao
03.2019 - 08.2019
Mc Donalds Crew-South Carolina USA
06.2017 - 08.2017
Business Administration - Human Resource Management-Undergraduate
Northern Alberta Institute of Technology
Bachelor of Science - Management Accounting
Saint Paul University Philippines
Training
- Anti-Money Laundering Act (AMLA) Compliance Training Producers Savings Bank Corporation (2019 and 2023)
- Know Your Customer (KYC) and Risk Management Seminar Producers Savings Bank Corporation (2019 and 2023)
Alberta Food Safety Basics
Certified in food handling, sanitation, cross-contamination prevention, provincial food safety regulations.
Similar Profiles
Chidumebi IwuohaChidumebi Iwuoha
Sales Associate at Tim HortonsSales Associate at Tim Hortons
Teniola LadeneganTeniola Ladenegan
Team Member at Tim HortonsTeam Member at Tim Hortons
MOHAMED SAADMOHAMED SAAD
Team Member at Tim HortonsTeam Member at Tim Hortons
Madison DaviesMadison Davies
Team Member/Supervisor at Tim HortonsTeam Member/Supervisor at Tim Hortons
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon