Blasina Hernandez
Los Angeles,CA
Summary
Dedicated and compassionate hospitality professional with over seven years of fine dining experience, committed to uplifting underserved communities through education and mentorship. A background as a substitute teacher fosters an understanding of diverse needs and the value of inclusivity. Recent involvement at Benito Juarez Elementary School has strengthened a passion for education and hospitality. Eager to transition to the overnight hotel sector, aiming to create memorable guest experiences by combining a love for service with hospitality expertise. A strong work ethic and multitasking skills ensure exceptional guest satisfaction and comfort. Prepared to contribute to a welcoming atmosphere while continuing personal and professional growth. Thank you for considering this application; eager to bring dedication and experience to your esteemed hotel.
Overview
11
11
years of professional experience
Work History
Substitute Teacher
Source
01.2022 - Current
- In accordance with school policy, all safety and sanitation procedures when distributing food and beverages during break
- Sectioned a safe haven corner that is used as a calm area for children who may suffer with anxiety throughout the day
- Short and long term assignment fill-ins for teacher personnel on temporary, extended or permanent leave
- Follow instruction based, detailed plans based on students developmental stage, and school requirements
- Creatively and attentively set up classroom decor such as; posters, banners, student artwork etc
- Greet students in a fun and professional demeanor that encourages active student participation
- Followed outlined lesson plans for grade levels (K-12)
- Administered a variety of challenging assignments such as exams, class projects, and quizzes to test and determine students' understandings and struggle areas
- Adapt quickly to different learning styles and student behavioral problems
- Communicate with teachers, counselors and parents to determine the best way to present information for individual class needs
- Communicated clearly with parents and addressed concerns to maintain a positive, calm, and quiet learning environment
Lead Server Trainer
Flores
12.2023 - 08.2024
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Trained and mentored 3 new personnel hired to fulfill various roles.
Supervisor
Kickin’ Crab
01.2019 - 12.2021
- Walked customers through placing orders, feeling welcome, and ensured satisfaction
- Provided product knowledge to customers through brand awareness and continued employee training
- Attentive to customers' needs without verbal communication
- Established and maintained excellent customer service and rapport through reliable and honest service
- Achieved monthly sales goals through determination, product knowledge, and persistence
- Maintained thoroughly relay information amongst co-workers and upper management to ensure guest satisfaction and experience
- Handled multiple groups of customers with differing degrees of needs and requirements with respect and care to ensure repeat business in sales
- Maintained updated knowledge of all menu items, specials, liquor brands, beers, and non-alcoholic selections
- Continually provided exceptional service to customers by being friendly, knowledgeable, and accommodating
- Accurately recorded sales made the correct change and prepared charge slips for guests
- Effectively and calmly resolved situations with intoxicated guests
- Displayed friendly, outgoing, and energetic behavior to create a warm, fun atmosphere for guests
- Accurately counted and provided change as necessary
- Obtained customer payment promptly and politely
Accounts Sales Manager
Tecco Systems, Inc
01.2017 - 12.2019
- Serves as the primary time keeper for a large organization, maintains records of time and attendance, and reconciles time and attendance reports and corrects discrepancies
- Prepares correspondence, reports and other documents in final format using correct punctuation, capitalization, spelling, grammar and style
- Maintained office files, records and logs showing the status of actions and correspondence
- Ensured that files include all required documents and that all documents are signed
- Performs files maintenance assuming responsibility for the accuracy of the filing develops and maintains electronic record keeping and tracking logs for calendars, correspondence, projects, etc
Administrative Assistant
University of La Verne
01.2014 - 12.2017
- Ordered and distributed office supplies while adhering to a fixed office budget
- Answered and managed incoming and outgoing calls while recording accurate messages
- Greeted numerous visitors, including VIPS vendors and interview candidates
- Maintained a clean reception area, including lounge and associated areas
- Completed data entry, tracked resumes and maintained the applicant tracking system
- Compiled company information and related material and distributed it to candidates
- Screened all visitors and directed them to the correct employee or office
- Obtained signatures for financial documents and internal and external invoices
- Served as corporate liaison between the finance, it and marketing departments
Events Associate
University of La Verne
01.2014 - 12.2016
- Facilitated and scheduled all event-related activities for conventions, trade shows, conferences and large dining engagements including: coordinating registration, logistics, and liaising with venue management, ushers, food and beverage, AV-technical, lodging arrangements, room set-ups and logistics at major venues on a national grid
- Responsible for direction of employees from other work groups including venue and catering staff, AV crew and security
- Extensive experience working with facilities managers, food and beverage directors, technical crews and reservation departments to accommodate large scale events
- Greeted all guests in a courteous and professional manner
- Fostered strong working relationships with all hotel departments
- Utilized internal databases in preparation and distribution of all guest lists, electronic invitations and registration processes
Education
Bachelor of Arts - Speech Communication
University of La Verne
La Verne, CA05.2017
Skills
- Microsoft Office Suite Systems
- OpenTable
- Grubhub POS Systems
- Classroom organization
- Lecturing and teaching
- Activity management
- Results-focused
- Complex Problem-solving
- Relationship building and management
Communityserviceinternships
- Justice Corps, Assisting up to 60 litigants a day with family service intake forms, divorce filing, and parental custody paperwork in the Self-Help Center located at the Los Angeles Superior Court in Pomona, California. Clarified law terminology to litigants making forms more understandable to overall educate citizens and give them all options needed. Never to advise, simply to educate. Served as a translator for Spanish speaking litigants, impaired individuals and non-english speaking individuals while instilling self-motivation for insecure speakers.
- Perdue Elementary School, Educated an elementary classroom of young children from the ages nine to eleven on women empowerment at a local elementary in Rancho Cucamonga. Throughout the school year every Thursday of the month, me and one other member would create lesson plans teaching an hour class on diversity, good character and healthy friendship building. Taught the fundamentals of relationships and friendships for pre-adolescents.
- Los Angeles Works, Assisted in repainting a low income high school in the inner city of Los Angeles. Participated in some landscaping such as: building and gardening.
Programs
- Proficient in Microsoft Office Suite: including Outlook, Word, Excel, PowerPoint
- Square
- Adobe
- OpenTable
- Future Systems
- Postmates & Grubhub POS Systems
Languages
Spanish
Native or Bilingual
Timeline
Lead Server Trainer
Flores
12.2023 - 08.2024
Substitute Teacher
Source
01.2022 - Current
Supervisor
Kickin’ Crab
01.2019 - 12.2021
Accounts Sales Manager
Tecco Systems, Inc
01.2017 - 12.2019
Administrative Assistant
University of La Verne
01.2014 - 12.2017
Events Associate
University of La Verne
01.2014 - 12.2016
Bachelor of Arts - Speech Communication
University of La Verne
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