BLAS HERMANN CARRENO GONZALEZ

*Providing the Home Depot shopping experience for Customers.

*Utilizing racetrack for coaching Associates and Department Supervisors to proactively seek and satisfy Customers

*Ensuring sufficient scheduling to meet customer demand in all areas of responsibility

*Training Associates to provide quality customer service

*Ensuring that store events are appropriately scheduled and communicated

*Ensuring all Special Order/Install Customers are satisfied with their products or services

*Recruiting and placing Sales Associates with appropriate skills for special order/installs

*Ensuring specialty areas (e.g., Flooring, Kitchen, Appliance, Millwork & Decor) are adequately staffed to meet both scheduled appointments and immediate customer demands

*Setting departmental sales goals and monitoring them regularly

*Recruiting, interviewing applicants and making recommendations to the store manager about hiring for open positions

*Making recommendations to the store manager about terminations, promotions, demotions, new associates' rate of pay and associates' performance based pay increases

*Driving productivity on the sales floor (e.g., balancing the number of associates to the customer demand throughout the store)

*Communicating store and home depot objectives to associates

*Coaching, training and developing associates by providing both informal and formal job performance-based feedback

*Communicating clear career paths for associates

*Taking appropriate actions to minimize turnover in all customer service areas

*Prepare, lead and communicate store sales, event and promotional activity through MyLink (Theatro) to all store associates.

*Knowledge of all Home Depot programs and services including ability to communicate these programs and services to customers and associates (e.g., Credit, SF&I, ESPs, Pro Sales and Tool Rental)

*Knowledge of and ability to train sales and inventory reports as they relate to Key Performance Indicators for assigned departments and store

*Maintaining department profitability through report analysis (e.g., VOC & Store Walk reports), identifying trends, defining problems and developing appropriate responses for assigned departments and store

*Developing and communicating store standards for Customer Service to Associates

Developing strategy with Store Manager and other ASMs in order to drive store sales and profitability

*Leading Associates, and working with peers and Store Manager to anticipate and solve problems and plan for upcoming events, seasonal changes etc.

*Making certain that all daily inspections are completed

*Following up on all safety audit, accident reporting and investigation issues

*Taking an active role in the execution of safety awareness programs

*Verifying deposits, markdowns, deliveries, time slips, refunds, etc.

*Following standard operating procedures to open and close the store when scheduled

*Responding to emergency situations appropriately. Following Safety expectations under The Home Depot Canada Environmental

Health & Safety Management system

*Preform other related duties assigned by the Store Manager

*PNL