Blanca Lucero Garcia Ortiz
Vancouver,BC
Summary
Energetic, dynamic, and outgoing professional with 9+ years of experience in customer service improving customer satisfaction in every position. Excellent communication and interpersonal skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Waitress Supervisor
Cielito Lindo
07.2024 - Current
- Managed table turnover rate effectively allowing for more guests served per shift.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
Waitress
La Taqueria Pinche Taco Shop
06.2024 - 07.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Lead Waitress
Vonns
07.2023 - 03.2024
- Stepped into various roles within the restaurant as needed, showcasing adaptability and a team player mindset.
- Managed challenging customer situations with courtesy and professionalism, striving for satisfactory resolutions for all parties involved.
- Working under stressful situations and efficiently managing restaurant organization.
Aupair
Cultural Care
01.2021 - 03.2023
- Enhanced cultural exchange experiences by sharing customs, traditions, and the native language with host family members.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Developed bilingual abilities in english through immersive conversation and activities.
Nutritionist
Nutri-Liv
01.2020 - 01.2021
- Maintained 100+ detailed records of client progress, ensuring accurate tracking of goals and achievements over time.
- Optimized athletes'' performance by creating sports-specific meal plans based on individual goals and requirements.
Executive Manager
Tortilleria La Sirenita
01.2016 - 01.2021
- Increased overall team productivity by implementing innovative management strategies and streamlining communication channels.
- Brought in new business connections and revenue generation opportunities by improving networking strategies,
- Implementing new sales strategies, successfully launching new products, and acquiring 10+ new clients.
Education
ECE Certificate - Early Childhood Care And Education
VanWest College
Vancouver, BC02-2026
Diploma Co-Op - International Business Management
Cornerstone International Community College
12.2024
Certificate - Social Media, Creating Content And Personal B.
Hudson Country Community College
11.2021
Nutrition - Food, Nutrition And Health
Universidad Autonoma De Tamaulipas
12.2019
Certificate - Exploring Digital Photography
Hudson Country Community College
10.2021
Skills
- Cultural immersion
- Decision Making
- High-quality customer service
- Organized
Languages
English
Spanish
Timeline
Waitress Supervisor
Cielito Lindo
07.2024 - Current
Waitress
La Taqueria Pinche Taco Shop
06.2024 - 07.2024
Lead Waitress
Vonns
07.2023 - 03.2024
Aupair
Cultural Care
01.2021 - 03.2023
Nutritionist
Nutri-Liv
01.2020 - 01.2021
Executive Manager
Tortilleria La Sirenita
01.2016 - 01.2021
Diploma Co-Op - International Business Management
Cornerstone International Community College
Certificate - Social Media, Creating Content And Personal B.
Hudson Country Community College
Nutrition - Food, Nutrition And Health
Universidad Autonoma De Tamaulipas
Certificate - Exploring Digital Photography
Hudson Country Community College
ECE Certificate - Early Childhood Care And Education
VanWest College
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