Guest Services
Omni Hotels & Resorts
09.2024 - 01.2025
- In charge of Room Services, housekeeping and beyond.
- Collaborated with other departments to ensure seamless communication and coordination for guest services.
- Assisted in the training of new team members, ensuring they understood company policies and procedures related to guest services.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
- Delivered excellent guest services by answering inquiries from visitors.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
