Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Blanca Vega

Garden Grove

Summary

Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.

Overview

16
16
years of professional experience

Work History

VPCA Scheduling Administor

H-Wave
01.2023 - Current
  • Answer and manage incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Reviewed prescriptions daily to resolve discrepancies or issues related.
  • Learned and adapted quickly to new technology and software applications.
  • Worked well in a team setting, providing support and guidance.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.

Order Builder

Canteen Vending
07.2022 - 11.2022
  • Optimized warehouse space utilization by arranging products strategically according to their demand patterns.
  • Followed orders precisely for correct items, sizes and quantities.
  • Prepared and checked outbound shipments for accuracy.

Patient Account Specialist

DaVita
07.2021 - 08.2022
  • Contacted customers to discuss past-due accounts and negotiated payment plans.
  • Contacted patients after insurance was calculated to obtain payments.
  • Collaborated closely with the Medical Records Department to obtain required documentation for claim submissions or appeals promptly as requested by insurance carriers.
  • Electronically submitted bills according to compliance guidelines.

Case Manager

Optima Tax Relief LLC
03.2018 - 01.2021
  • Offered clients recommendations to reduce tax liabilities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Interact with Tax Professionals, clients, other departments
  • Research and develop strategies to defend the taxpayer's position

Customer Service Supervisor

Data Ticket
03.2017 - 03.2018
  • Participated in quality assurance activities such as reviewing recorded calls for compliance with company standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Shipping and Receiving Clerk

Keating Dental Arts
04.2014 - 01.2017
  • Processed required paperwork to expedite handling of shipped and received goods.
  • Handled day-to-day shipping and receiving overseeing more than 200 packages per day.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Cashier

Walgreens
02.2012 - 04.2013
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Welcomed customers and helped determine their needs.

Supervisor

KFC
04.2008 - 05.2011
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Education

High School Diploma -

Lincoln Education Center
Garden Grove, CA

Skills

  • Administrative background
  • Strong Problem Solver
  • Professional and mature
  • Project Planning

Languages

Spanish
Full Professional

Timeline

VPCA Scheduling Administor

H-Wave
01.2023 - Current

Order Builder

Canteen Vending
07.2022 - 11.2022

Patient Account Specialist

DaVita
07.2021 - 08.2022

Case Manager

Optima Tax Relief LLC
03.2018 - 01.2021

Customer Service Supervisor

Data Ticket
03.2017 - 03.2018

Shipping and Receiving Clerk

Keating Dental Arts
04.2014 - 01.2017

Cashier

Walgreens
02.2012 - 04.2013

Supervisor

KFC
04.2008 - 05.2011

High School Diploma -

Lincoln Education Center

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Blanca Vega