Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blanca Vargas

Redlands

Summary

Dynamic Customer Service Analyst, skilled in warehouse management software and effective communication. Proven track record in enhancing customer satisfaction through meticulous order processing and quality assurance. Adept at multitasking and prioritizing tasks, ensuring timely deliveries and accurate shipping documentation. Committed to fostering positive customer relationships and resolving issues efficiently.

Overview

6
6
years of professional experience

Work History

Customer Service Analyst

Pratt Industries
Ontario
07.2018 - 10.2024
  • Responded to customer inquiries via phone and email.
  • Developed and maintained positive relationships with customers through effective communication.
  • Participated in meetings to discuss possible solutions for any recurring issues.
  • Coordinated with suppliers to schedule timely deliveries and pickups.
  • Maintained accurate records of shipments using warehouse management software.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Operated computers to access information related to shipping activities.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
  • Prepared invoices for customers, ensuring accuracy prior to shipment.
  • Received incoming shipments and verified contents against packing slips.

Education

High School Diploma -

Bell Gardens High School
Bell Gardens, CA
07-2014

Skills

  • Warehouse management software
  • Quality assurance
  • Attention to detail
  • Effective communication
  • Order processing
  • Data entry accuracy
  • Multitasking and prioritization
  • Shipping documentation

Languages

English
Professional
Spanish
Professional

Timeline

Customer Service Analyst

Pratt Industries
07.2018 - 10.2024

High School Diploma -

Bell Gardens High School
Blanca Vargas