Blanca Vargas
Redlands
Summary
Dynamic Customer Service Analyst, skilled in warehouse management software and effective communication. Proven track record in enhancing customer satisfaction through meticulous order processing and quality assurance. Adept at multitasking and prioritizing tasks, ensuring timely deliveries and accurate shipping documentation. Committed to fostering positive customer relationships and resolving issues efficiently.
Overview
6
6
years of professional experience
Work History
Customer Service Analyst
Pratt Industries
Ontario
07.2018 - 10.2024
- Responded to customer inquiries via phone and email.
- Developed and maintained positive relationships with customers through effective communication.
- Participated in meetings to discuss possible solutions for any recurring issues.
- Coordinated with suppliers to schedule timely deliveries and pickups.
- Maintained accurate records of shipments using warehouse management software.
- Processed outbound shipments, including packing and labeling products for delivery.
- Operated computers to access information related to shipping activities.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Identified order discrepancies and damaged items and notified supervisor.
- Compared bills of lading against actual merchandise received, inspected for damaged goods and coordinated distribution to correct departments.
- Prepared invoices for customers, ensuring accuracy prior to shipment.
- Received incoming shipments and verified contents against packing slips.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, CA07-2014
Skills
- Warehouse management software
- Quality assurance
- Attention to detail
- Effective communication
- Order processing
- Data entry accuracy
- Multitasking and prioritization
- Shipping documentation
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Analyst
Pratt Industries
07.2018 - 10.2024
High School Diploma -
Bell Gardens High School
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