Blanca Rodriguez
Riverside
Summary
Accomplished Customer Service Representative with 7 years of experience bringing outstanding skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Special Education Assistant I
Alvord Unified School District
02.2024 - Current
- Assisted students in achieving academic goals by providing one-on-one support and small group instruction.
- Understood and acclimated to teacher's routine to provide classroom coverage.
- Collaborated with teachers and other support staff in developing inclusive classroom environments.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Special Education Paraprofessional
San Francisco Unified School District
08.2019 - 09.2023
- Worked with K-8 students with moderate to severe autism to increase life skills.
- Taught multiple General Education subjects to students with intellectual or emotional disabilities.
- Delivered personalized educational, behavioral, and emotional support to a group of 8+ students to enable positive learning outcomes.
- Communicated with teachers and other district personnel to assist in evaluating progress and implementing IEP objectives.
- Collaborated with General Education teachers to create customized classroom environment integral to students' needs.
Senior Customer Service Agent
Federal Express Corporation
02.2018 - 08.2019
- Trace 50+ inbound/outbound packages per day in which customers request to "hold at location", re-route to a different address, or return to the shipper.
- Achieve high levels of multi-tasking by answering on average 40+ calls per day regarding customer inquiries and meeting the Bay Area District goal of 100% customer call-back.
- Enter domestic & international air waybills onto the POS computer system, which includes all information supplied on air waybill, charges, and service types.
- Perform 10+ transactions per day in the front counter involving cash, credit cards and checks.
Shift Manager
McDonald's
11.2013 - 01.2018
- Hired, trained, and coached 20+ staff members on customer service skills, food and beverage knowledge, and health and safety standards.
- Count 50+ registers weekly, perform 10+ cash outs daily, and make sure the pre-safety check list was complete.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Education
Labor and Employment Studies
San Francisco State University
Skills
- Administrative and Office Support
- POS Systems and Ordering Platforms
- Multidisciplinary Team Collaboration
- Translation and Interpretation Services
- Bilingual - English & Spanish
- Exceptional Interpersonal skills
- Broad Cognitive & Emotional Flexibility
- ServSafe Certification
Timeline
Special Education Assistant I
Alvord Unified School District
02.2024 - Current
Special Education Paraprofessional
San Francisco Unified School District
08.2019 - 09.2023
Senior Customer Service Agent
Federal Express Corporation
02.2018 - 08.2019
Shift Manager
McDonald's
11.2013 - 01.2018
Labor and Employment Studies
San Francisco State University
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