Blanca Pinon
Modesto
Summary
Dynamic and detail-oriented professional with extensive experience in customer service. Proven ability to enhance client satisfaction through effective communication and appointment scheduling. Bilingual in Spanish, skilled in cash handling and data entry, while fostering a welcoming environment that promotes teamwork and efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk/ Receptionist
Cairo Counseling
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for clients and employees.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Collected payments from clients.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Associate
Walmart
07.2022 - 07.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with managing departments facilitating effective communication across departments and teams.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist/Assistant
Golden State Finacial
06.2021 - 03.2022
- Assisted farm workers with job registrations
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
- Greeted numerous visitors, clients
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with inputting information via Quickbooks
Education
Modesto High School
Modesto, CA05-2021
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Team collaboration
- Appointment Scheduling
- Verbal and written communication
- Office organization
- File organization
- Friendly and Helpful
- Bi-lingual: Spanish
- Customer Interaction
Languages
Spanish
Native or Bilingual
Timeline
Front Desk/ Receptionist
Cairo Counseling
07.2024 - Current
Associate
Walmart
07.2022 - 07.2024
Receptionist/Assistant
Golden State Finacial
06.2021 - 03.2022
Modesto High School
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