BLANCA OTERO
Garden Grove
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Administrative Associate
Inbanet Real Estate Lending & InvestmentsAdministr
10.2022 - 11.2024
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Coordinated scheduling for meetings and appointments, ensuring optimal use of time and resources.
- Enhanced team productivity with effective communication, collaboration, and problem-solving skills.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Optical Assistant/Sales Associate
SUPERVISION CENTER
06.2008 - 11.2021
- Provided excellent customer service by addressing inquiries and resolving issues promptly, promoting customer loyalty.
- Assisted patients with frame adjustments and repairs, increasing overall satisfaction with their eyewear purchases.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Educated patients on proper contact lens care and insertion techniques, minimizing complications and returns.
- Managed eyewear orders from initial purchase through delivery, ensuring timely receipt of products for customers.
- Assisted in increasing sales revenue through exceptional product knowledge and upselling techniques.
- Processed insurance claims accurately and efficiently, maximizing reimbursements for the practice.
- Maintained a clean and organized optical dispensary, ensuring a positive customer experience.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Office Manager/Optical Assistant/Sales Associate
A+VISION CENTER
01.2012 - 08.2015
- Addressed customer concerns promptly, leading to increased satisfaction.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Education
High School Diploma -
Santa Ana
Santa Ana, CA06-1998
Skills
- Customer service
- Verbal communication
- File organization
- Relationship building
- Multitasking and time management
- Problem-solving
- Fast learner
- Excellent communication
- Organizational skills
- Decision-making
- Data entry
- Task prioritization
Languages
Spanish
Full Professional
Timeline
Administrative Associate
Inbanet Real Estate Lending & InvestmentsAdministr
10.2022 - 11.2024
Office Manager/Optical Assistant/Sales Associate
A+VISION CENTER
01.2012 - 08.2015
Optical Assistant/Sales Associate
SUPERVISION CENTER
06.2008 - 11.2021
High School Diploma -
Santa Ana
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