Summary
Overview
Work History
Education
Skills
Languages
Timeline
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BLANCA MORELOS

West Sacramento,CA

Summary

L am seeking employment in a company that involves working within the customer service department where outstanding and professional services are provided to the clients. I can provide my knowledge, skills and talent including being efficient, productive and encouraging my team of staff and coworkers. Keeping a fun, friendly and welcoming work environment yet an extremely professional one as well.

L consider myself a personable and dedicated Customer Service Representative with extensive experience in the Covered California industry. Solid team player with upbeat, positive attitude and provide skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships. Cultivating partnerships and growing business.

Overview

11
11
years of professional experience

Work History

Member Service Rep- Medicaid and Medicare

Fortuna BMC
03.2025 - Current
  • Help with large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Service Center Representative/Lead/Supervisor

TTEC (TeleTech)
11.2017 - 03.2025
  • Company Overview: HealthCare Solutions
  • Problem Solving issues the service reps may have and fixing any issues that may hinder the customers.
  • Listening to agents calls making sure the reps are following policies and procedures.
  • Utilizing software, databases, scripts and tools appropriately.
  • Answering or making calls to clients to learn about and address their needs, complaints or other issues with services.
  • Engaging in active listening with callers confirming or clarifying information and diffusing angry clients as needed.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Generated reports of daily transactions using computer software programs.
  • Verified customer information through various databases.
  • Answered incoming calls from customers promptly and professionally.
  • Escalated unresolved customer issues to a supervisor when necessary.
  • Created new accounts for customers in the system according to their needs.
  • Developed relationships with customers to ensure satisfaction with products and services offered.
  • HealthCare Solutions
  • Mentored and coached team members on QA topics and strategies.
  • Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.

Customer Service Cashier

Jack in the Box
05.2016 - 11.2017
  • Greet customers politely as they approach the cashier or drive thru.
  • Process each customer’s specific order and answer any questions that the customer may have regarding the ingredients on certain food items on the menu.
  • Repeat customers order and ensure proper condiments and utensils are packed with each order.

Advance Call Center Technician

Bayview Loan Servicing
02.2014 - 02.2016
  • Conduct detailed root causes and analysis of clients’ issues within their accounts, processing payments as well as ensuring all loan disclosures were error free.
  • Providing excellent customer service in a professional manner by following established guidelines.

Education

High School Diploma -

Elk Grove and Adult Community
Cottonwood, Sacramento
05.2014

Skills

  • Inbound and Outbound Calling
  • Quality Control
  • Active Listening
  • High Energy Attitude
  • Problem Solving Abilities
  • Building Rapport
  • Typing Proficiency
  • Spreadsheets
  • Documentation
  • Positive and Professional
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Outlook
  • Researching
  • Conflict Resolution
  • Customer support
  • Relationship building
  • Call center experience
  • Issue resolution
  • Escalation handling

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Member Service Rep- Medicaid and Medicare

Fortuna BMC
03.2025 - Current

Service Center Representative/Lead/Supervisor

TTEC (TeleTech)
11.2017 - 03.2025

Customer Service Cashier

Jack in the Box
05.2016 - 11.2017

Advance Call Center Technician

Bayview Loan Servicing
02.2014 - 02.2016

High School Diploma -

Elk Grove and Adult Community

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BLANCA MORELOS