Blanca Gapate
Vancouver,BC
Summary
Dynamic leader with proven expertise in team leadership and staff training, honed at Spectrum Management Authority. Excelled in reducing employee turnover through effective conflict resolution and coaching, fostering a positive work environment. Skilled in complaint handling and staff scheduling, driving operational excellence and promoting career progression.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Area Supervisor
Spectrum Management Authority
06.2024 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Area Operations Supervisor
Beeclean Bldg Maintenance
03.2017 - 06.2024
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Developed comprehensive training programs for new hires, enabling them to quickly become productive members of the team.
- Championed continuous improvement efforts within the area of operation, encouraging innovation among team members and driving process enhancements.
- Implemented safety protocols, reducing workplace incidents through ongoing training sessions and adherence to guidelines.
- Managed staff hiring, training and supervision.
Education
Computer Secretary
Systems Plus Computer Institute
Philippine Skills
- Team Leadership
- Complaint Handling
- Staff Training
- Staff Scheduling
- Employee Evaluation
Certification
WHIMS
CLEAN LEARNING
FIRST AID LEVEL 1
Timeline
Area Supervisor
Spectrum Management Authority
06.2024 - Current
Area Operations Supervisor
Beeclean Bldg Maintenance
03.2017 - 06.2024
Computer Secretary
Systems Plus Computer Institute
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