Blanca Diaz-Hernandez
Oxnard
Summary
Branch banking professional with 20+ years of experience across operations, customer experience, risk, and compliance. Demonstrated expertise in cash handling accuracy, process governance, and documentation for audit readiness. Maintains operational stability using organized workflows and disciplined operational decisions.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Branch Operations Associate Manager
Wells Fargo Bank
10.2022 - Current
- Directed coaching and operations for branch banking team, maintaining process consistency and compliance with company policies and procedures.
- Oversaw hiring, onboarding, and training for new hires to align staffing with business requirements.
- Led performance review process, identified development opportunities, and created action plans to improve results.
- Strengthened employee accountability through promotion of responsibility and clear expectations among team members.
- Raised employee retention by building a supportive work environment and encouraging professional development.
- Enhanced customer service by establishing clear communication, promptly resolving concerns, and presenting tailored product and service options.
- Coordinated resources between teams to complete projects on time.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
Teller, Lead Teller & Service Manager I & II
Wells Fargo Bank
11.2004 - 10.2022
- Provided exceptional levels of customer service, processed accurate and timely transactions, cash handling, introduced customers to new products and services to satisfy all our customers' financial needs.
- Executed responsibilities within established timeframes to ensure operational efficiency.
- Managed and motivated employees to enhance productivity and engagement.
- Maintained organized and safe environment for employees and patrons to promote customer satisfaction.
Education
Some College (No Degree) - Education Administration
Cabrillo College
Aptos, CASkills
- Branch operations oversight
- Teller system management
- Operational oversight
- Compliance monitoring techniques
- Knowledge of banking regulations
- Policy implementation
- Risk assessment strategies
- Performance management
- Talent acquisition
- Customer service excellence
- Cash handling expertise
- Data management
- Time management proficiency
- Attention to detail
- Leadership expertise
- Leadership development
- Adaptability to diverse settings
- Problem-solving skills
- Document control
Certification
Notary Public Certification
Languages
Spanish
Native/ Bilingual
Timeline
Branch Operations Associate Manager
Wells Fargo Bank
10.2022 - Current
Teller, Lead Teller & Service Manager I & II
Wells Fargo Bank
11.2004 - 10.2022
Some College (No Degree) - Education Administration
Cabrillo College