Blanca Castaneda
San Jose
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
RDA - Leader
Toothfillers Superkids Dentistry
San Jose
06.2019 - Current
- Led team meetings to discuss project progress and address challenges.
- Developed strategies to enhance operational efficiency and productivity.
- Coordinated cross-functional collaboration to achieve business objectives.
- Facilitated training sessions to improve team skills and knowledge retention.
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Kept areas clean, neat, and inspection-ready to comply with product guidelines.
- Conducted regular meetings with staff to discuss progress, identify challenges, and develop solutions.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed team of 12 employees, ensuring high productivity and quality standards were met.
- Four handed dentistry
- Charting
- Took & processed full mouth X-rays & PANO
- Applied sealants
- Assisted General anesthesia / IV treatment for 17 years
- Assisted n2o treatment patients
- OSHA compliance trainer
Supervisor
Western Dental Kids
San Jose
01.2015 - 06.2019
- Supervised daily operations in pediatric dental clinics for optimal patient care.
- Trained and mentored staff on best practices and safety protocols.
- Coordinated scheduling of appointments to maximize clinic efficiency.
- Conducted performance evaluations to promote team development and accountability.
- Facilitated communication between staff, parents, and healthcare providers effectively.
- Directed and supervised team of 25 employees in daily operations.
- Ensured compliance with dental regulations and organizational policies.
- Implemented training programs to enhance staff skills and knowledge in pediatric dentistry.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Dental Assistant /Floor Coordinator
Children’s Dental Group
San Jose
06.2008 - 01.2015
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Managed patient records using dental software for accurate documentation.
- Four handed dentistry
- Took & processed full mouth X-rays
- Supported inventory management by tracking dental supplies and placing orders.
- Coordinated daily floor operations ensuring smooth workflow and effective communication.
- Managed staff schedules to optimize coverage and maintain operational efficiency.
- Implemented inventory tracking systems to enhance stock management and reduce discrepancies.
- Trained new employees on policies, procedures, and safety protocols for compliance.
- Assisted in resolving customer issues promptly to maintain high service standards.
- Monitored equipment functionality and reported maintenance needs to prevent downtime.
- Organized team meetings to discuss performance, challenges, and improvement strategies.
- Collaborated with management to develop training materials for staff development initiatives.
- Resolved conflicts among team members in a timely manner by providing constructive feedback.
- Facilitated communication between departments to ensure efficient operations.
- Managed daily workflow including assigning tasks as required according to individual skill sets.
- Trained newly hired employees on job duties, safety protocols, and operational procedures.
- Resolved customer disputes promptly and professionally.
Dental Assistant (Internship)
Castro & Hipona Dental Center
San Jose
04.2003 - 06.2003
- Four handed dentistry, took and processed full mouth x-rays, tray setup, sterilized and disinfected instruments, mixed materials, operated multi-line phone system, provided information and assistance to patients, filed patients documents, charts, contacted insurance to verify benefits, scheduled appointments, reminded and confirmed appointments, copied paper work performed other office duties as needed.
Quality Control & Inventory
Fox Electronic
San Jose
01.2001 - 01.2003
- Word Excel, data entry, spreadsheet, inventory, shipping and receiving, bagged and tagged electronic products.
Dental Assistant / Receptionist
Paloma Dental Office
San Jose
01.2000 - 07.2000
- Assisted dentist during procedures, sterilize and disinfected instruments, provided information and assistance to patients, operated multi-line system, filed patients documents, charts, contacted insurance to verify benefits, scheduled appointments, reminded & confirmed appointments.
Education
Certificate - Dental Assisting, Radiology Safety
Central County Occupational Center
San Jose, CAHigh School Diploma -
Andrew Hill High School
San Jose, CA 08.1998 - 06.2001
Skills
- Take/Process Full Mouth X-ray
- Take Alginate Impressions
- Four Handed Dentistry
- Operatory/Tray - Setup
- Dental Cements/Dental Materials
- Pour and Trim Models
- Bilingual English/Spanish
- Multi-Line Phone System
- Appointment Scheduling
- Filing Alpha - Numeric
- Bookkeeping
- Charts
- Team Player
- Team leadership
- Compliance training
- Patient care management
- Operations management
- Safety protocols
- Attention to detail
- Verify insurance benefits
Timeline
RDA - Leader
Toothfillers Superkids Dentistry
06.2019 - Current
Supervisor
Western Dental Kids
01.2015 - 06.2019
Dental Assistant /Floor Coordinator
Children’s Dental Group
06.2008 - 01.2015
Dental Assistant (Internship)
Castro & Hipona Dental Center
04.2003 - 06.2003
Quality Control & Inventory
Fox Electronic
01.2001 - 01.2003
Dental Assistant / Receptionist
Paloma Dental Office
01.2000 - 07.2000
High School Diploma -
Andrew Hill High School
08.1998 - 06.2001
Certificate - Dental Assisting, Radiology Safety
Central County Occupational Center