Summary
Overview
Work History
Education
Skills
Certification
HOBBIES: Yoga, Running, long distance cycling
Work Availability
Quote
Timeline
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Blanca Calabretta

Toronto,ON

Summary

Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate with strong organizational skills eager to work hard and achieve results, enjoy working with other team members.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Licensed Insurance Advisor

RBC Insurance
09.2022 - Current
  • Calculated quotes and educated potential clients on insurance options.
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.
  • Explained features, advantages and disadvantages of various policies to promote insurance sales.
  • Calculated premiums and established payment methods.
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
  • Spent ample time with each customer, verbally reviewing, and explaining documents for client comprehension.
  • Sought out new clientele through face-to-face contact, telephone conversations and email correspondence.
  • Utilized advanced sales skills to overcome objections, persuade clients to purchase policies and close deals.
  • Used sales tactics and client relationship building techniques to reach monthly, quarterly and annual sales goals, boosting sales.
  • Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction by 5 %
  • Calculated quotes and educated potential clients on insurance options
  • Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments
  • Explained features, advantages and disadvantages of various policies to promote insurance sales
  • Calculated premiums and established payment methods
  • Leveraged knowledge of company insurance products and services to advise customers on appropriate choices

Customer Service Representative

RBC Financial Institution
09.1996 - 02.2003
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer records
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Sought ways to improve processes and services provided
  • Offered advice and assistance to customers, paying attention to special needs or wants

Education

OTL License - Home And Auto Insurance

Insurance Institute
Toronto, ON
08.2022

Diploma - Computer And Information Systems

Humber College
Toronto, ON
05.1996

High School Diploma -

Downsview Secondary School
North York, ON
06.1994

Skills

  • Billing Procedures
  • Information Updates
  • Collaborative Environments
  • Partnership Cultivation
  • Customer Follow-Up
  • Clerical Support
  • Professional Relationships
  • Upselling
  • Customer Service and Assistance
  • Critical Thinking
  • Identifying Opportunities
  • Customer Needs Assessments
  • Call Center Customer Service
  • Team Meetings
  • Negotiation
  • Increasing Savings
  • Oral and Writing Communication
  • Property insurance
  • Auto insurance
  • New Client Acquisition
  • Insurance Eligibility

Certification

  • License - Other then life Insurance licensed for Home and Auto insurance for the following provinces:
  • Ontario
  • Nova Scotia
  • New Brunswick
  • Prince Edward Island
  • Saskatchewan
  • Alberta


HOBBIES: Yoga, Running, long distance cycling

- Started running daily during the Covid pandemic  and I continued that habit daily to date.

- I also enjoy doing hot yoga which enables me to keep focus and balance. 

- Enjoy doing long distance cycling across our beautiful city of Toronto.  

I do about 50 to 60 Kms,  it gives me an opportunity to enjoy different areas in our city and find out where we need to improve.

- I also met other cyclist enthusiast and learned from their knowledge and experiences. 

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Licensed Insurance Advisor

RBC Insurance
09.2022 - Current

Customer Service Representative

RBC Financial Institution
09.1996 - 02.2003

OTL License - Home And Auto Insurance

Insurance Institute

Diploma - Computer And Information Systems

Humber College

High School Diploma -

Downsview Secondary School

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Blanca Calabretta