Summary
Overview
Work History
Education
Skills
Certification
CORE COMPETENCIES
Timeline
Generic

Blake A Gindraux

Summary

Dynamic and results-driven leadership professional with over 20 years of experience in operations, customer service, and construction management within high-end , commercial and residential, environments. Adept at managing complex properties, directing cross-functional teams, and ensuring exceptional standards. Brings a unique blend of hospitality roots, construction and general, management proficiencies all underpinned by a strong natural and proven leadership acumen, making for an ideal Estate Manager candidate with the skills to oversee both the people and the property with precision and care.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Senior Customer Service Manager

Lennar
01.2015 - Current
  • Managed post-construction services for multi-million-dollar homes, ensuring warranty compliance, repairs, and top-tier homeowner satisfaction.
  • Directed daily operations of field and office teams, ensuring seamless execution of services across multiple residential communities.
  • Partnered with construction, sales, and design teams to resolve client issues, track KPIs, and enhance operational workflows.
  • Implemented customer-focused initiatives resulting in a measurable increase in satisfaction ratings and referral business.
  • Supervised vendors, managed service schedules, and handled high-pressure situations with professionalism and discretion.

General Manager of Operations

1515 restaurant lounge
01.2009 - 01.2015
  • Oversaw all aspects of guest services, staff training, and facility operations in premium resort environments.
  • Delivered exceptional service experiences to high-profile guests, instilling trust and maintaining confidentiality.
  • Developed standard operating procedures to optimize staff performance and guest satisfaction.

Education

Santa Monica College
Santa Monica, CA

Linfield University
McMinnville, OR

Skills

  • Microsoft Office Suite
  • CRM Systems
  • Builder Software
  • Scheduling & Maintenance Platforms
  • G Suite / Google Workspace

Certification

  • OSHA Certification
  • CPR/First Aid Certified

CORE COMPETENCIES

  • Estate & Property Management
  • Team Leadership & Staff Coordination
  • Luxury Home Construction Oversight
  • Vendor & Contractor Management
  • Budgeting & Cost Control
  • Preventative Maintenance Planning
  • Client Relations & Discretion
  • SOP Development & Compliance
  • Emergency Response & Crisis Management
  • High-End Customer Experience

Timeline

Senior Customer Service Manager

Lennar
01.2015 - Current

General Manager of Operations

1515 restaurant lounge
01.2009 - 01.2015

Santa Monica College

Linfield University

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Blake A Gindraux