Blake Richards
Edmonton,AB
Summary
Dynamic Medical Assistant with extensive experience at Corewell Health, excelling in patient scheduling and clinical documentation. Proven ability to enhance patient satisfaction through effective communication and adherence to HIPAA compliance. Skilled in laboratory specimen collection and committed to delivering compassionate, patient-focused care.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Corewell Health
Michigan USA
01.2017 - 2025
- Streamlined clinic operations by supporting physicians in routine procedures and diagnostic tests.
- Facilitated patient referrals to specialists and healthcare providers to enhance comprehensive care management plans.
- Ensured strict compliance with infection control protocols through meticulous application of sterilization techniques for medical equipment.
- Optimized patient experiences through effective appointment management and meticulous organization of medical records.
- Streamlined appointment scheduling processes to enhance efficiency and reduce conflicts.
- Facilitated patient education on preventative measures, treatment plans, and follow-up care to enhance health outcomes.
- Facilitated accurate diagnoses through execution of laboratory tests and preparation of specimens for analysis.
- Streamlined insurance claims processing by efficiently verifying coverage and securing pre-authorizations.
- Optimized office operations by overseeing inventory management, supply ordering, and storage organization.
- Facilitated development of clinic policies and procedures to uphold compliance with industry standards and regulations.
- Administered first aid treatments during emergencies under physician supervision until additional assistance arrived.
- Facilitated collaboration among interdisciplinary healthcare teams to enhance coordinated care delivery.
- Executed medication administration and injection procedures in strict compliance with established patient safety protocols.
- Cultivated positive patient experiences by warmly greeting patients and delivering clear directions.
- Facilitated minor surgical procedures while ensuring a sterile environment and prioritizing patient comfort.
- Oversaw inventory management of medical supplies to guarantee availability for all procedures and treatments.
- Executed patient follow-up calls to assess treatment progress and address inquiries.
- Streamlined office operations by implementing a digital filing system for patient records.
Medical Assistant OBGYN
Mercy Health Saint Mary's Campus
Michigan USA
01.2015 - 2017
- Assisted healthcare professionals in patient assessments and clinical procedures.
- Managed patient scheduling, ensuring efficient workflow and minimal wait times.
- Maintained accurate electronic health records for improved patient care coordination.
- Educated patients on treatment plans and medication adherence guidelines.
- Supported laboratory processes by collecting and processing specimens accurately.
- Collaborated with multidisciplinary teams to enhance overall patient experience.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Sales Associate
Various
Michigan USA
01.2007 - 01.2015
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions to effectively upsell products.
- Processed transactions accurately and efficiently using POS systems.
- Collaborated with team members to achieve daily sales targets consistently.
- Resolved customer inquiries and complaints, ensuring satisfaction and retention.
- Organized merchandise displays to maximize visibility and appeal for customers.
- Trained new associates on sales techniques and store policies for operational efficiency.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server
Freedom Village Continuing Care Retirement Living
Michigan USA
01.2005 - 01.2007
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new servers on menu items and service protocols.
- Adapted quickly to changing customer needs and preferences during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Photographer
Self-employeed
Michigan USA
01.2011 - 2015
- Captured high-quality images for diverse clients, ensuring client satisfaction and repeat business.
- Edited photographs using Adobe Creative Suite to enhance visual appeal and meet project specifications.
- Managed all aspects of photography projects, from initial consultation to final delivery of images.
- Developed strong relationships with clients through effective communication and personalized service.
Education
No Degree - Photography
Kendall College of Art And Design
Michigan USACertified Medical Assistant Certificate -
Grand Rapids Community College
Michigan USA03.2015
Skills
- 20 years of Customer Service
- Data Entry
- Electronic Health Records
- CPR/First Aid
- Direct patient care
- Procedure assistance
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Medical Assistant
Corewell Health
01.2017 - 2025
Medical Assistant OBGYN
Mercy Health Saint Mary's Campus
01.2015 - 2017
Photographer
Self-employeed
01.2011 - 2015
Sales Associate
Various
01.2007 - 01.2015
Server
Freedom Village Continuing Care Retirement Living
01.2005 - 01.2007
No Degree - Photography
Kendall College of Art And Design
Certified Medical Assistant Certificate -
Grand Rapids Community College