Blake Pelletier

• Oversee the day-to-day operations of a 384-unit residential property, ensuring high occupancy rates and resident satisfaction.

• Manage a team of five, providing leadership, training, and support to ensure efficient operations.

• Supervise the turnover process, coordinating maintenance, inspections, and vendor work to minimize vacancy periods.

• Oversee evictions, ensuring legal compliance and working closely with legal teams and the Landlord-Tenant Board.

• Monitor and action Accounts Receivable, processing payments and reducing delinquencies.

• Review and comment on P/L statements monthly, analyzing financial performance and identifying cost-saving opportunities.

• Manage service contracts, negotiating terms and ensuring vendor compliance with service level agreements.

• Facilitate move-ins and move-outs, ensuring a seamless and positive experience for residents.

• Collaborate with the Projects Department on capital improvements, renovations, and property upgrades.

• Work closely with risk management and revenue management to optimize property performance and mitigate financial risks.

• Organize and run tenant events to foster a strong community atmosphere and enhance resident engagement.

• Utilize Yardi property management software for financial tracking, lease administration, and reporting.

• Resolved resident complaints and issues, driving tenant satisfaction and retention.

• Coordinated and monitored service activities, ensuring all work met property standards and compliance requirements.

• Communicated with residents and service providers to provide updates on work progress.
• Resolved resident complaints and issues to drive satisfaction and loyalty.
• Coordinated and monitored service activities to confirm work met all requirements.
• Assessed customer needs and developed solutions to meet needs.
• Established and maintained service schedules for several projects to help plan organize workload.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Monitor and action Accounts Receivable for all Current/Past/Future including processing payments.
• Work alongside Property Manager and Paralegal for all eviction cases
• Facilitate move-in/move-outs to ensure the move in process is seamless and a pleasant experience