Overview
Work History
Education
Skills
Timeline
Generic

Blake MacQuarrie

North Delta,,BC

Overview

7
7
years of professional experience

Work History

Customer Support Administrator

MTU Maintenance Canada
Delta, British Columbia
06.2023 - Current
  • Researched, identified, and resolved customer issues quickly and efficiently.
  • Handled escalated calls from customers with difficult problems.
  • Performed various administrative duties such as filing paperwork or preparing documents for management review.
  • Adhered strictly to company's privacy policy when dealing with confidential customer data.
  • Evaluated software or hardware to recommend improvements or upgrades.
  • Managed a high volume of workload, analyzing and condensing technical data for in-house mechanics.
  • Collaborated with colleagues across multiple departments to improve internal systems.

Field Service Technician

Canteen
Vancouver, British Columbia
01.2023 - 06.2023
  • Diagnosed problems and determined solutions for various customer issues.
  • Conducted preventive maintenance on a variety of machines and systems.
  • Identified potential problems during routine inspections in order to prevent future breakdowns.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Resolved software-related issues by troubleshooting programs and applications.
  • Performed onsite repair of equipment at customer locations.

Customer Support Intern

MTU Canada
Delta, British Columbia
06.2022 - 12.2022
  • Assist Customer Support Managers with information requests and data entry requests
  • Maintained positive working relationship with fellow staff and management.
  • Leveraged online tools and fact sheets to streamline processes.
  • Maintained and exceeded performance and quality standards, meeting customer support objectives.
  • ‪Responded quickly to customer inquiries, needs and problems.‪

Laborer

Nestworks Construction
Vancouver, BC
07.2019 - 09.2021
  • Read plans, instructions or specifications to determine work activities.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services..
  • Completed variety of physical labor tasks.
  • Understood and followed oral and written directions.
  • Maintained clean, safe working environment by removing debris from job site prior to shift completion.
  • Collaborated with team members to complete assigned tasks and meet tight deadlines

Automotive Detailer

2000 Collision
Surrey, BC
06.2018 - 08.2018
  • Interior and exterior detailing of vehicles
  • Shop maintenance and general support on the shop floor
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education

High School Diploma -

Burnsview Secondary
Delta, BC
01.2022

DELF B2 -

French Ministry of Education
01.2022

Skills

  • Problem Solving Mindset
  • Communication
  • Active listening
  • Fluent in French
  • Articulate
  • Tech-savvy
  • Strong work ethic
  • Responsible
  • Disciplined
  • Multitask

Timeline

Customer Support Administrator

MTU Maintenance Canada
06.2023 - Current

Field Service Technician

Canteen
01.2023 - 06.2023

Customer Support Intern

MTU Canada
06.2022 - 12.2022

Laborer

Nestworks Construction
07.2019 - 09.2021

Automotive Detailer

2000 Collision
06.2018 - 08.2018

High School Diploma -

Burnsview Secondary

DELF B2 -

French Ministry of Education

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Blake MacQuarrie