Overview
Work History
Education
Skills
Languages
Timeline
Generic

Blake Holukoff

North York,ON

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Kosher Innovations
07.2019 - 01.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined customer calls processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Direct communication with warehouse about daily orders.

Bobby's Outlet/Zenex Inc

Zenex Inc
10.2017 - 07.2019
  • Improved customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Streamlined outlet operations for increased efficiency by implementing new process improvements.
  • Enhanced team morale with regular coaching, feedback sessions, and staff recognition initiatives.
  • Reduced inventory shrinkage by conducting regular audits and implementing strict loss prevention policies.

Department Manager/Home Office Agent

Walmart Canada
02.2014 - 09.2017
  • Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
  • Reduced operational costs through effective budget management and resource allocation.
  • Increased productivity by identifying bottlenecks and implementing targeted solutions.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.

Assistant to the Operations Manager

The Christian And Missionary Alliance In Canada
09.2012 - 03.2017
  • Streamlined operations by implementing efficient processes and procedures.
  • Enhanced team productivity by providing administrative support to the Operations Manager.
  • Boosted overall efficiency with thorough record-keeping and accurate data entry.
  • Improved communication between departments, facilitating meetings and preparing reports.
  • Booked all travel for VPs, Workers, and office staff.

Contact Centre Manager

Toronto Airport Christian Fellowship
06.2009 - 01.2012
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Education

Diploma of Pastoral Ministry - Pastoral Theology

Central Pentecostal College
Saskatoon, SK
05.2006

BA of Theology - Theological Studies

World Evangelism Bible College
Baton Rouge, LA
05.2005

Skills

  • Appointment Scheduling
  • Report Generation
  • Complaint Resolution
  • Product Knowledge

Languages

English
Full Professional

Timeline

Customer Service Representative

Kosher Innovations
07.2019 - 01.2020

Bobby's Outlet/Zenex Inc

Zenex Inc
10.2017 - 07.2019

Department Manager/Home Office Agent

Walmart Canada
02.2014 - 09.2017

Assistant to the Operations Manager

The Christian And Missionary Alliance In Canada
09.2012 - 03.2017

Contact Centre Manager

Toronto Airport Christian Fellowship
06.2009 - 01.2012

Diploma of Pastoral Ministry - Pastoral Theology

Central Pentecostal College

BA of Theology - Theological Studies

World Evangelism Bible College

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Blake Holukoff