Summary
Overview
Work History
Education
Skills
Timeline
Generic

Danielle Cassidy

SASKATOON,Saskatchewan

Summary

An organized and motivated individual eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

7
7
years of professional experience

Work History

Server

Outlaws
Saskatoon, Saskatchewan
03.2024 - 12.2024
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Checked with customers to determine satisfaction with drinks, promptly taking action to correct problems.

Server

Longbranch
Saskatoon, Saskatchewan
02.2023 - 02.2024
  • Prepared checks, itemizing total meal costs and taxes.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Took orders from customers accurately and in a timely manner.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Addressed complaints to kitchen staff and served replacement items.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.

Client Service Representative

The Co-Operators
Saskatoon, Saskatchewan
03.2022 - 08.2023
  • Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
  • Greeted incoming customers to provide immediate, friendly and knowledgeable support.
  • Presented and explained fees, clearly clarifying invoices and company policies.
  • Performed administrative tasks such as filing documents and responding to emails.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Sales Associate

Bikini Village
Saskatoon, Saskatchewan
07.2022 - 01.2023
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Bagged or packaged purchases and wrapped gifts.
  • Assisted customers with product selection, sizing and styling.
  • Greeted customers to determine wants or needs.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Service Team Member

Saskatoon Soccer Centre
Saskatoon, Saskatchewan
09.2021 - 07.2022
  • Managed returns, refunds, exchanges, and other customer inquiries.
  • Utilized problem-solving skills to resolve conflicts between customers or employees.
  • Greeted customers and provided excellent customer service.
  • Performed cashier duties such as accepting payments, issuing receipts, and providing change when necessary.

Hockey Timekeeper

Canlan Ice Sports
Saskatoon, Saskatchewan
03.2018 - 09.2020
  • Documented running score throughout games, incidents, injuries, and timeouts.
  • Provide support services such as retrieving pucks from behind nets or providing water bottles between periods.
  • Assist visiting teams with locker room access before games; check credentials against lists provided by security personnel.
  • Maintain an organized work area; clean up after each game is finished according to facility guidelines.

Education

High School Diploma -

St. Joseph High School
Saskatoon, SK
06-2022

Buisness

University of Saskatchewan
Saskatoon, SK

Skills

  • Customer focus
  • Complaint handling
  • Strong work ethic
  • Calm demeanor
  • Team collaboration
  • Respectful and kind

Timeline

Server

Outlaws
03.2024 - 12.2024

Server

Longbranch
02.2023 - 02.2024

Sales Associate

Bikini Village
07.2022 - 01.2023

Client Service Representative

The Co-Operators
03.2022 - 08.2023

Service Team Member

Saskatoon Soccer Centre
09.2021 - 07.2022

Hockey Timekeeper

Canlan Ice Sports
03.2018 - 09.2020

High School Diploma -

St. Joseph High School

Buisness

University of Saskatchewan

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Danielle Cassidy