Blair Duarte
Waterloo
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Assistant Store Manager
Lowes Home Improvment
Lodi
11.2023 - 05.2025
- Trained new employees on store policies, procedures and customer service standards.
- Maintained a safe working environment by enforcing safety regulations.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Delegated work to staff, setting priorities and goals.
Department Manager
Lowes Home Improvment
Lodi
06.2018 - 11.2023
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Ensured compliance with all safety regulations in the workplace.
- Handled shift overstock, restocking and inventory control.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Customer Service Representative
Lowes Home Improvment
Lodi
08.2004 - 06.2018
- Developed strong relationships with customers by providing personalized assistance and support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
Education
Associate of Applied Science - Insurance Billing And Coding
Heald College
CA01-2015
Skills
- Employee training
- Inventory management
- Sales reporting
- Team building
- Customer service
- Staff scheduling
Timeline
Assistant Store Manager
Lowes Home Improvment
11.2023 - 05.2025
Department Manager
Lowes Home Improvment
06.2018 - 11.2023
Customer Service Representative
Lowes Home Improvment
08.2004 - 06.2018
Associate of Applied Science - Insurance Billing And Coding
Heald College
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