Blair Burland
Niagara-on-the-Lake,ON
Summary
Versatile and dynamic professional with a proven track record at Niagara Clifton Group, excelling in customer service and food safety. Great at multitasking, inventory management, and staff supervision, enhancing operational efficiency. Demonstrated leadership in fostering teamwork and maintaining high-quality standards across various roles.
Experienced with customer service and maintaining safety in high-volume environments. Utilizes strong communication skills to enhance guest experience and address concerns promptly. Knowledge of operational procedures and safety standards ensures smooth and secure attraction management.
Experienced with maintaining spotless and organized environments. Utilizes effective cleaning techniques and attention to detail to ensure spaces are inviting and hygienic. Track record of managing time efficiently and adapting to various cleaning challenges.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Niagara Clifton Group
04.2018 - Current
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
Attractions Attendant
Niagara Clifton Group
11.2018 - 03.2019
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
Housekeeper
Niagara Clifton Group
09.2017 - 02.2018
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
No Degree - Tourism And Hospitality
Niagara College
Niagara-on-the-Lake, ON04-2026
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Staff supervision
Accomplishments
- Increased team productivity by implementing key process improvements.
- Supervised team of 11 staff members.
- Reduced labor costs by reworking schedules and making changes to staffing when necessary
Languages
English
Native or Bilingual
French
Limited Working
Certification
- First Aid and CPR Certification
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- Ontario Driver's License
- Food Handlers
- Smart Serve
Timeline
Attractions Attendant
Niagara Clifton Group
11.2018 - 03.2019
Kitchen Manager
Niagara Clifton Group
04.2018 - Current
Housekeeper
Niagara Clifton Group
09.2017 - 02.2018
- First Aid and CPR Certification
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- Ontario Driver's License
- Food Handlers
- Smart Serve
No Degree - Tourism And Hospitality
Niagara College
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