Blaine Seutter
Armena,AB
Summary
Compassionate dental administrator with over three years of leadership experience in client service and team coordination. Renowned for building trusting relationships while effectively managing staffing and operational priorities. Committed to fostering a welcoming environment for children and families transitioning into community services.
Overview
7
7
years of professional experience
Work History
Office Manager
Parkstone Dental
Tofield, Alberta
01.2023 - Current
- Successfully lead day-to-day operations of a busy healthcare office, including supervision and support to a multidisciplinary team.
- Lead daily operations of a busy dental office while supervising and supporting a multidisciplinary team.
- Manage budgets, purchasing, accounts receivable, and vendor relationships.
- Efficiently managed budgets, purchasing, and accounts receivable systems.
- Recruit, onboard, train, and mentor employees.
- Coordinate staffing schedules, meetings, and operational priorities.
- Build trusting relationships with patients and families while helping them navigate financial and treatment options.
- Advocated respectfully on behalf of patients and families when navigating financial options for their treatment plans.
- Resolve sensitive concerns with empathy, professionalism, and confidentiality.
- Confidently resolved sensitive patient and staff concerns with empathy, professionalism, and confidentiality.
- Maintained alignment of the team by facilitating regular staff meetings, fostering a safe environment for judgement free communication and guidance.
- Established and maintained strong, mutually beneficial vendor relationships.
Treatment Coordinator / Receptionist
Parkstone Dental
Tofield, Alberta
07.2019 - 01.2023
- Coordinated patient appointments and treatment plans.
- Sent patient referrals and confidential records to specialists & maintain communication with specialist's office to ensure top notch patient care
- Served as first point of contact for walk-in patients and phone inquiries, managing both routine and escalated interactions with professionalism.
- Managed front-desk operations in a busy dental office, including answering a multi-line phone system and coordinating with other receptionist/staff to ensure efficient communication and patient flow.
- Maintained a welcoming and organized front office environment, while acting as liaison to our dental team, ensuring a warm hand-off and positive patient experience.
- Delivered compassionate support to clients by actively listening and addressing their concerns.
- Delivered personalized support by assessing patient needs and building long term relationships contributing to positive patient outcomes.
- Ensured confidentiality of patient records to protect sensitive information.
Education
Medical Office Assistant Diploma -
Robertson College
01-2019
High School Diploma -
New Sarepta Community High School
01-2009
Skills
- Office management
- Program Coordination
- Budget Administration
- Scheduling coordination
- Staff Training
- Team Leadership
- Conflict Resolution
- Confidential Documentation
- Family & Client Support
- Relationship Building
Volunteer Experience
- Armena Athletic Association, Board Member
- Vice President, Hay Lakes Playschool
- Parent Volunteer, Hay Lakes School
- Childcare Assistant at Katie's Dayhome
Timeline
Office Manager
Parkstone Dental
01.2023 - Current
Treatment Coordinator / Receptionist
Parkstone Dental
07.2019 - 01.2023
Medical Office Assistant Diploma -
Robertson College
High School Diploma -
New Sarepta Community High School