Blaine Larocque
Stittsville,ON
Summary
Energetically led Warehouse Operations at Canada Revenue Agency, enhancing team productivity by fostering teamwork and collaboration, and implementing efficient work processes. Achieved notable improvements in performance metrics through effective supervision and a focus on problem-solving and client service. Excelled in motivating the team, ensuring high-quality standards and customer satisfaction.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Team Leader, Warehouse Operations
Canada Revenue Agency
11.1988 - 07.2024
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored and guided employees to foster proper completion of assigned duties.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
High School Diploma -
Confederation Secondary School
Nepean, ON06.1985
Skills
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Team motivation
- Client Service
- Work Planning and Prioritization
- Conflict Resolution
- Client Support
- Performance Evaluations
Accomplishments
- Revenue Canada Taxation, Award for Innovation and Excellence for Warehousing and reduction of warehoused forms material
- Canada Customs and Revenue Agency, Certificate in recognition of commitment to the CAS Implement Project and persistence dealing with integrity of information
Languages
English
Full Professional
Certification
- Liftow Limited, Certificate of Achievement - In house Material Handling Equipment Instructor.
- J.H. Ryder Machinery Limited, Certificate of Achievement - In house Material Handling Equipment Instructor.
- WHIMIS
- Performance Management
- Staff Relations for Managers
- Demystifying Conflicts in our Workplace
- Staff Relations for Supervisors
- Dispute Resolution
Timeline
Team Leader, Warehouse Operations
Canada Revenue Agency
11.1988 - 07.2024
High School Diploma -
Confederation Secondary School
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