Blaine D. LeBlanc
Chéticamp,Canada
Summary
Experienced bilingual professional with strong background in customer service and front-line experience across diverse industries, including government services, education, and hospitality. Adept at delivering exceptional client interactions, resolving concerns efficiently, and maintaining a professional demeanor in high-pressure environments. Proficient in managing sensitive information, utilizing advanced database systems Entrinsik Informer, Oracle and other Customer Relationship Management and reservation databases.
Overview
13
13
years of professional experience
Work History
Innkeeper
Cheticamp Outback Inn
03.2024 - Current
- Managed daily operations, including reservations, guest relations, and vendor coordination, ensuring a welcoming and seamless guest experience
- Processed payments and maintained inventory records
- Performed housekeeping duties, conducted regular inspections, and addressed maintenance issues to uphold high cleanliness and safety standards
- Promoted the property via social media and online platforms, increasing visibility and guest engagement
Server/ Bartender
L’abri restaurant et bar
09.2018 - 10.2023
- Accurately took and relayed customer orders to kitchen staff
- Mixed and served classic cocktails, recommended food and drink pairings
- Anticipated guest needs, provided exceptional service for superior dining experience
- Developed expertise in wine, beer, and spirits
- Collaborated effectively with team members to ensure seamless communication and service delivery
- Addressed and resolved guest concerns promptly and professionally
- Proficient in reservation management software such as Opentable
- Excelled in multitasking, maintained composure in a fast-paced and high-stress environment
Tutor & Interim Teacher’s Aid
NDA School
01.2022 - 06.2022
- Tutored refugee French students in French as a Second Language (FSL), supporting language development
- Delivered lessons in English, Science, French, and Math for Grades 9 and 6, ensuring curriculum alignment
- Assisted in creating educational activities, helping students catch up on coursework and academic tasks
- Provided academic support in homework, test preparation, projects, and research assignments
- Facilitated understanding of key concepts and reinforced classroom learning
- Assisted students with learning disabilities in Grades Primary and 1 as a part-time teacher’s aid
Bilingual Customer Service Representative
Access Nova Scotia - Department of Registry of Motor Vehicles
09.2015 - 09.2019
- Delivered bilingual customer service via phone and email, addressing inquiries about policies, fees, and services governed by the Motor Vehicle Act and other regulations
- Reviewed driver records and verified documentation for various transactions
- Provided guidance on driver’s license reinstatements and resolved complex driver-related issues
- Scheduled road and knowledge test appointments according to license class, location, and test type
- Accessed multiple databases, including driver history and provincial criminal databases (JUSTICE JEINS), to provide accurate client information and advice
Interim Education Assistant
The Art Gallery of Nova Scotia
04.2015 - 07.2015
- Coordinated and led weekly meetings with 50 volunteer guides and docents, managing museum tour schedules and providing regular updates via email
- Scheduled and confirmed school group tours across the province, ensuring adequate volunteer coverage for events
- Supported youth Art Summer Camp by coordinating supplies, assisting artists during activities, and planning a field trip to an artist retreat featuring estate tours and talks
Bilingual Receptionist/Administrative Assistant
The Co-operators General Insurance Company (CGIC)
04.2014 - 02.2015
- Provided administrative and clerical support to three insurance associates
- Managed incoming telephone calls, emails, and prioritized daily work tasks
- Booked appointments and maintained associate calendars
- Responded to customer emails, voicemails, and inquiries; sent e-blasts and managed document filing
- Processed payments via cash, cheques, and credit cards
- Updated and maintained customer records using Oracle-based CRM systems
- Scheduled annual policy reviews and engaged existing clients for coverage updates
- Acquired foundational knowledge of auto, home, commercial, marine, and life insurance products
Bilingual Customer Service Representative
The Canadian Institute (C5 Group of Companies)
12.2011 - 12.2013
- Delivered bilingual customer service and support for a global conference company, managing up to 300 events annually
- Registered delegates in computerized databases and performed clerical tasks, including invoicing, payments, cancellations, credit memos, refunds, and balance collection
- Sent and tracked client emails and e-blasts, ensuring confirmation receipts
- Updated and maintained customer records in Entrinsik Informer, ensuring accurate marketing tracking and interest codes
- Generated and audited data reports from web-based information systems and databases
Education
Bachelor of Arts - Major in Human Rights, Minor in Spanish
Carleton University
Ottawa, ON11-2010
High School Diploma -
École NDA
Chéticamp, NS01.2005
Skills
- Languages: Native French, fluent English, and intermediate Spanish
- Database & CRM Management: Proficient in Entrinsik, SEMtek, Oracle, and web reporting technologies with a strong focus on data integrity
- Software Expertise: Advanced proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
- Core Strengths: Results-oriented, highly efficient, and quick to learn new technologies and procedures
- Interpersonal Skills: Strong multitasking, communication, and problem-solving abilities; skilled in conflict resolution and policy compliance
Awards & Volunteer Work
- Outstanding Achievement Award, Service Nova Scotia - Dept. of Registry of Motor Vehicles, Dartmouth, NS, 05/01/17
- Annual Art Party, The Art Gallery of Nova Scotia, Halifax, NS, 06/01/14
Timeline
Innkeeper
Cheticamp Outback Inn
03.2024 - Current
Tutor & Interim Teacher’s Aid
NDA School
01.2022 - 06.2022
Server/ Bartender
L’abri restaurant et bar
09.2018 - 10.2023
Bilingual Customer Service Representative
Access Nova Scotia - Department of Registry of Motor Vehicles
09.2015 - 09.2019
Interim Education Assistant
The Art Gallery of Nova Scotia
04.2015 - 07.2015
Bilingual Receptionist/Administrative Assistant
The Co-operators General Insurance Company (CGIC)
04.2014 - 02.2015
Bilingual Customer Service Representative
The Canadian Institute (C5 Group of Companies)
12.2011 - 12.2013
High School Diploma -
École NDA
Bachelor of Arts - Major in Human Rights, Minor in Spanish
Carleton University
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