Bladen Johnson
San Diego
Summary
Dynamic Information Systems Technician with the US Navy, adept at resolving complex technical issues and enhancing user experience. Expert in systems administration and cybersecurity protocols, I excel in training users and managing high call volumes. Proven ability to implement security policies and maintain strong client relationships, ensuring exceptional service delivery.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Information Systems Technician
US Navy
11.2020 - Current
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Installed, configured, and patched user hardware and software.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Used ticketing systems to manage and process support actions and requests.
- Trained users on how to properly operate equipment and software programs.
- Managed high levels of call flow and responded to technical support needs.
- Implemented security policies and distributed updates to end users.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Education
High School Diploma -
Wooster High School
Wooster, OH06.2019
Skills
- Networking issues
- Systems administration
- End-user training
- VoIP systems
- System diagnostics
- Hardware and software support
- Network configuration
- Troubleshooting
- System administration
- Information security
- Incident management
- Hardware and software maintenance
- Software management
- Patch management
- Software updates
- Server management
- Troubleshooting skills
- Software installation
- Remote support
- Cybersecurity protocols
- Active directory
- Disaster recovery
- Inventory oversight
- Network administration
- Network troubleshooting
- Virtualization technologies
- Hardware maintenance
- Operating systems
Timeline
Information Systems Technician
US Navy
11.2020 - Current
High School Diploma -
Wooster High School
Similar Profiles
Jonathan SalinasJonathan Salinas
Aviation Support Equipment Technician at US NavyAviation Support Equipment Technician at US Navy
Steven ShawSteven Shaw
Information Systems Technician Instructor at US NavyInformation Systems Technician Instructor at US Navy
Irving UbriIrving Ubri
Fire Controlman Instructor at US NavyFire Controlman Instructor at US Navy
Liam McKeanLiam McKean
US Navy Damage Controlman (Fire/Hazmat/CBRN Spec) at US NavyUS Navy Damage Controlman (Fire/Hazmat/CBRN Spec) at US Navy
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound