Collaborative leader dedicated to partnering with coworkers to promote an engaging work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Guide
Embarc
04.2024 - Current
Maintained safety standards during excursions, resulting in zero accidents or incidents
Built personal relationships with guests to promote positive experiences
Improved overall guest satisfaction by promptly addressing concerns and implementing appropriate solutions as needed
Managed unexpected challenges with flexibility and creative problem-solving, maintaining seamless experiences for guests
Developed an extensive knowledge of local history and culture, enabling the provision of accurate information and insightful commentary during tours
National Conference and Programs Manager
NFYI
04.2021 - Current
Managed and supervised administrative and daily program operations, complying with policies and regulations
Identified program obstacles and communicated possible impacts to team
Coached team members on productivity strategies to accomplish challenging goals
Developed and maintained logistics workflows, procedures and reports
Central Valley Regional Coordinator
California Youth Connection
01.2016 - 04.2021
Coached employees through day-to-day work and complex problems
Entered data, generated reports, and produced tracking documents
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
Gathered and organized materials to support operations
Tracked records, filed documents and maintained communication between clients to manage office activities
Prepared agendas and took notes at meetings to archive proceedings
Participated in workshops and in-service meetings to enhance personal growth and professional development
Used job-related software to draft and finalize written correspondence and documentation
Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures
Managed company schedule to coordinate calendar and arrange travel
Coordinated with human resources department to handle payroll and personnel databases
Inventoried and ordered office supplies to maintain availability of products
Education
Cannabis Farms & Products - Plants/products And Cultivation