Bjorn Inko-Tariah
Winnipeg, Manitoba
Summary
A customer focused individual who takes pride in providing exceptional Service, building strong relationships and increasing sales . Self-motivated customer team member with strong communication skills, sales experience and merchandise knowledge. Positive and diligent team player. Proven success in exceeding sales target and maintaining steady customers.Proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organised with team-orientated mentality and dedication to customer satisfaction, business goals and sales excellence.
Overview
2
2
years of professional experience
Work history
Waiter/Banquet Staff
Metropolitan Entertainment Centre
Mississauga, Ontario
03.2023 - 06.2023
- Prepared event space and ensured events held at location operated smoothly
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
Sales Associate/Customer service Representative
Amber windows
Birmingham, west midlands
01.2021 - 05.2022
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Processed customer orders and Updated customers accounts
- Maintained compliant documentation on MicroSoft 360 for reliable company records.
- Assisted customers with varying questions using product knowledge and service expertise.
- Employed active listening and product expertise to successfully resolve inbound queries.
Education
Diploma - Health and social care
Sandwell College
Birmingham, England 10/2019 - 05/2021
Skills
- Business intelligence expertise
- Sales data analysis
- Data entry
- Customer sales support
- Creative problem solving
- Exceptional communication
- Microsoft Office
- Telephone skills
- Attention to Detail
- Service Standard Compliance
- Team Collaboration
- Live Chat Messaging
- Client Service
Languages
English
Advanced
Timeline
Waiter/Banquet Staff
Metropolitan Entertainment Centre
03.2023 - 06.2023
Sales Associate/Customer service Representative
Amber windows
01.2021 - 05.2022
Diploma - Health and social care
Sandwell College
10/2019 - 05/2021
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