Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Languages
Timeline
Generic

BJANKA SOVILJ

Edmonton

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex to leverage skills and knowledge to contribute to team success. Current student looking to join the workforce to gain real-world experience. Ability to complete tasks on time in both individual and team settings. Dependable and reliable, ready to learn and grow with your company. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

3
3
years of professional experience

Work History

Host

Joey Restaurants
02.2025 - Current
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Advised customers about special offerings and menu items to help drive sales.
  • Seated patrons based on guest preferences and seating availability.

Sales Associate

Roots
12.2024 - 12.2024
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Organized stockroom shelves according to size, color or style.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Placed special orders or called other stores to find desired items.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Demonstrated product features and benefits for customers' needs.
  • Assisted with customer requests and answered questions to improve satisfaction.

Housekeeper

Viking Hotel
01.2022 - 06.2024
  • Dusted and polished furniture and equipment
  • Cleaned and restocked restroom areas with towels and toiletries
  • Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary
  • Utilized excellent customer service skills when interacting with guests during work hours
  • Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas
  • Checked room appliances for proper functionality
  • Demonstrated ability to clean and organize multiple rooms efficiently and effectively
  • Kept storage areas and carts well-stocked, clean, and tidy
  • Cultivated positive relationships with customers by ensuring that their needs were met
  • Sanitized bathroom fixtures and restocked amenities according to established protocols
  • Customized cleaning services for clients by making changes when necessary

Education

High School Diploma -

Archbishop O'Leary Catholic High School
Edmonton, AB
06.2025

Skills

  • Teamwork and Collaboration
  • Customer Service
  • Friendly, Positive Attitude
  • Multitasking
  • Attention to Detail
  • Organizational Skills
  • Computer Skills
  • Calm Under Pressure
  • Task Prioritization
  • Microsoft Office
  • Excellent Communication
  • Active Listening
  • Decision-Making

Volunteer Experience

Housekeeper, Viking Hotel, Viking, AB, 01/22, 06/24, Dusted and polished furniture and equipment., Cleaned and restocked restroom areas with towels and toiletries., Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary., Utilized excellent customer service skills when interacting with guests during work hours., Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas., Checked room appliances for proper functionality., Demonstrated ability to clean and organize multiple rooms efficiently and effectively., Kept storage areas and carts well-stocked, clean, and tidy., Cultivated positive relationships with customers by ensuring that their needs were met., Sanitized bathroom fixtures and restocked amenities according to established protocols., Customized cleaning services for clients by making changes when necessary.

Affiliations

  • Most improved player on JV Women's Volleyball team at Archbishop O'Leary Catholic High School

Languages

Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
Slovenian
Full Professional

Timeline

Host

Joey Restaurants
02.2025 - Current

Sales Associate

Roots
12.2024 - 12.2024

Housekeeper

Viking Hotel
01.2022 - 06.2024

High School Diploma -

Archbishop O'Leary Catholic High School
BJANKA SOVILJ