B JANE GORDON
Edmonton,AB
Summary
Results-oriented professional with over 20 years of customer service experience, including extensive work in call center environments. Adept at handling telephone inquiries, providing exceptional service, and resolving complex issues independently. Committed to maintaining a positive attitude and delivering outstanding customer experiences.
Overview
33
33
years of professional experience
Work History
Accounting Clerk
Nisku Ford Sales Inc
06.2013 - Current
- Managed accounts payable, ensuring timely payments and compliance with financial regulations
- Manage accounts receivable processes and provided reception coverage for clients.
Appointment Coordinator / Lincoln Concierge
Koch Ford Lincoln
10.2017 - 02.2022
- Handled customer inquiries in a fast-paced call center environment
- Scheduled appointments based on customer preferences and availability
- Supervised a team of Appointment Coordinators and managed on-site rental vehicle operations.
Assistant Store Manager
Bed Bath and Beyond
09.2014 - 09.2017
- Managed daily operations and led the bedding department to drive sales
- Conducted training for staff and assisted with cash management and reconciliation.
District Manager
Avon Canada
01.2008 - 06.2010
- Recruited, trained, and supported a team of representatives to achieve sales targets.
Customer Relations Manager
Waterloo Ford Lincoln
01.2002 - 01.2004
- Oversaw call center operations and coordinated customer support services.
Residential Phone Representative / Trainer
01.1991 - 01.2001
- Provided exceptional customer service and delivered training programs for new representatives.
Education
High School Diploma -
Harry Ainlay School
Edmonton, ABSkills
- Exceptional verbal and written communication skills, demonstrated in phone interactions
- Strong problem-solving abilities, with a track record of handling complex inquiries independently
- Proven ability to work effectively in a fast-paced environment while maintaining a pleasant telephone manner
- Optimistic outlook and positive approach, contributing to a supportive team environment
- Adaptability to adjust procedures to fit specific circumstances within guidelines
- Ownership mindset, ensuring accountability for accurate information relayed to customers
- Advanced customer service skills, with a focus on assessing and addressing customer needs effectively
Accomplishments
- Supervised team of 365 team members.
- Achieved a trip reward for exceeded my goal
References Available
True
Additional Information
District Manager
- Achieved a trip from exceeding my set goals
Residential Phone Representative / Trainer
- Achieved 150% of sales goal
Timeline
Appointment Coordinator / Lincoln Concierge
Koch Ford Lincoln
10.2017 - 02.2022
Assistant Store Manager
Bed Bath and Beyond
09.2014 - 09.2017
Accounting Clerk
Nisku Ford Sales Inc
06.2013 - Current
District Manager
Avon Canada
01.2008 - 06.2010
Customer Relations Manager
Waterloo Ford Lincoln
01.2002 - 01.2004
Residential Phone Representative / Trainer
01.1991 - 01.2001
High School Diploma -
Harry Ainlay School
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