Biyu (Eve) Long

• Provided leadership, insight to mentor newly hired employees. Prepared staff work schedules, assigned team members to specific duties and responded to needs of constituents, solicited feedback to improve service.
• Collaborated with other departments to coordinate project efforts & budgets; created and maintained bid proposal templates & ensured timely completion of all projects related to bids preparation.

• Managing onboarding process & contracts on e-commerce platform and facilitated applications for confidentiality certifications along management tasks. Conducted Face-to-face & on-phone customer service.
• Compiled data to create detailed reports for management and assisted with electronic product budget preparation activities by monitoring expenses and tracking costs. Worked with finance department to file receipts and reimbursements.
• Created & maintained bid proposal templates & ensured timely completion of all projects.

• Executed monthly & daily telephone duties adhering to company policies & protocols; assisted customers in timely repayment & overdue payments.
• Delivered solutions for time-sensitive customer repayment challenges & issues. Dealt with customers in accordance to guidelines & standards.

• Following a monthly & daily telephone reminder list to assist customers in insurance repayment & addressing overdue payments. Provided solutions to customer repayment issues abiding to guidelines. Maintained up-to-date records and made reports for customer risk assessment results.

New-Media Responsibilities:

• Overseeing operation of company WeChat official account for media exposure & enhancing user conversion rate. Content editing, publishing and fan engagement , maintenance, & interaction.
• Planned themed articles around fashion trends for product features & user needs. Coordinated clothing combinations, photo-shooting & managed photography styles.
• Monitored promotional effectiveness for user engagement & implemented interaction strategies for fan base maintenance.

E-commerce Responsibilities:

• Manage online platform customer service: Recommend products, facilitate transactions, delivery tracking, review management, & after-sales service.

• Cleaned and sterilized dishes, countertops, and utensils, re-stocked cold storages and disposed of trash in designated areas. Set up tables & counters & greeted guests; followed health guidelines & instructions; teamwork with other restaurant staffs.

• Mentioned store promotions to customers, used price scanners, cash register and POS machine to facilitate payment. Greeted customers passionately and offered assistance to help find store items.