BITRUS AUDU
Regina,Canada
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Application Support and Payment System
TAJ BANK LTD
10.2021 - 11.2024
- Works with Change Management/ Release Managers on the evaluation of change events
- Lead for release management of software deployments
- Executes or drives the team to execute deployment scripts and post deployment testing\monitoring
- Provide escalated ticket/incident management for supported applications as well as issue tracking
- Perform ongoing team review, objective setting and performance management
- Drive continuous improvement, delivering initiatives to improve performance, processes and controls to support applications
- Performance and capacity monitoring for local applications, provide proper remediation plan to address performance and capacity issues
- Resolved problems as they arose; restarted programs, applied fixes, notified programmer, upper management in event problem could not be resolved
- Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
- Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation's overall standards and operations objectives
- Ensures monitoring alerts and systems events are assessed, prioritized, and managed
Team Lead Channels Application Management
UnityBank PLC
01.2018 - 10.2021
- Works with Change Management/ Release Managers on the evaluation of change events
- Providing technical support to teams within the company
- Assisting with systems integrations with applications
- Preparing maintenance plans, schedules upgrade and patch update for applications
- Support and monitor Front End Processor applications Uptime/Downtime
- Implement and support Electronics Channels Applications related projects
- Maintain, issue troubleshooting and administering Front End Processor (FEP) Servers
- Hardware Security Module (HSM) Key Exchange Ceremony implementation of new solutions based on the business and Operation needs
- Perform data backups and disaster recovery operations for Business continuity
- Conduct UAT tests and perform security and quality controls on channels related projects implementation
- Oversaw the Banks card pin change solution upgrade
- Daily management of all electronics servers under the purview of the department
- Visa Card Acquiring Implementation
- Master Card issuance and Acquiring Project implementation
- America Express Card Acquiring Project Implementation
End User Support Specialist
UnityBank PLC
01.2008 - 12.2017
- ATM/POS backend integrations relating to the Core Banking application
- With 9+ Years of experience in troubleshooting hardware/software issues
- Resolving network connectivity problems
- Delivering excellent customer service
- Reduced ticket resolution time through efficient troubleshooting and documentation
- Improving employees technology adoption by conducting user training sessions
- Setup and Support overs 200 branches on e-Payment applications
- Windows/MacOS troubleshooting, Microsoft Office Suite, Active Directory, Basic Networking
- Drives development and adherence with Service Level Agreements (SLAs) for the unit
- Troubleshooting and resolving ATMs hardware and software issues
- POS Support troubleshooting and maintenance
- Installation and configuration of ATM
- Monitor ATM uptime/downtime availability
Education
Bachelor of Engineering - Electrical/Electronic Engineering
Abubakar Tafawa Balewa University
Bauchi06.2005
Skills
- Analytical and critical thinking
- Problem-solving
- Time Management Skills
- Effective Communication
- Multitasking Abilities
- Data management
- Leadership
- Strategic Planning
Educationqualificationsandcertifications
- Bachelor of Engineering in Electrical/Electronic Engineering, Abubakar Tafawa Balewa University Bauchi, 06/05
- S1 Payment Basic Training (Postilion)
- ITIL Foundation training
- Certified Ethical Hacker (CEH) EC-Council
- Wincor Cineo Technical Training on ATM Maintenance, Paderborn, Germany
- Payshield Certified System Engr on Hardware Security Module (PCSE), Oxford, UK
- Double Take Disaster Recovery Training for Business Continuity, Worcester, UK
- Postilion v5 Training ACI, Cape Town, South Africa
- CompTIA A+ Certification 220-1001 Support Skills, QA Ltd, UK
- Certified in Cyber security (ISC2)
Certification
- Certified in Cyber security (ISC2)
- CompTIA A+ Certification 220-1001 Support Skills (QA Ltd, UK)
- Certified Ethical Hacker (CEH) EC-Council
- Payshield Certified System Engr on Hardware Security Module (PCSE, Oxford, UK)
- Double Take Disaster Recovery Training for Business Continuity (Worcester, UK)
- Postilion v5 Training ACI (Cape Town, South Africa)
- ITIL v 4 training
- S1 Payment Basic Training (Postilion)
- Wincor Cineo Technical Training on ATM Maintenance (Paderborn, Germany)
References
References available upon request.
Timeline
Lead Application Support and Payment System
TAJ BANK LTD
10.2021 - 11.2024
Team Lead Channels Application Management
UnityBank PLC
01.2018 - 10.2021
End User Support Specialist
UnityBank PLC
01.2008 - 12.2017
- Certified in Cyber security (ISC2)
- CompTIA A+ Certification 220-1001 Support Skills (QA Ltd, UK)
- Certified Ethical Hacker (CEH) EC-Council
- Payshield Certified System Engr on Hardware Security Module (PCSE, Oxford, UK)
- Double Take Disaster Recovery Training for Business Continuity (Worcester, UK)
- Postilion v5 Training ACI (Cape Town, South Africa)
- ITIL v 4 training
- S1 Payment Basic Training (Postilion)
- Wincor Cineo Technical Training on ATM Maintenance (Paderborn, Germany)
Bachelor of Engineering - Electrical/Electronic Engineering
Abubakar Tafawa Balewa University
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