Hestia Ocampo
Toronto
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Dancer
Magen Boys Entertainment
10.2023 - Current
- Enhanced audience experience by delivering emotionally captivating and technically precise performances.
- Developed strong relationships with fellow performers and production staff to foster a positive working environment.
- Picked up choreography moves easily and immediately incorporated changes in choreography or new moves by staying flexible.
- Enhanced audience experiences by executing dynamic and expressive performances in various dance styles.
Busser
August 8 Restaurant
07.2019 - 03.2020
- Assisted servers in providing efficient service for improved guest experiences.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Displayed excellent time management skills while balancing multiple tasks simultaneously.
- Elevated guest experience through consistent table maintenance, including crumb sweeping and resetting silverware as needed.
- Served an average of 100 newly seated guests per day, additionally serving parties of 30+ regularly.
Retail Sales Associate
Boathouse Clothing Store
10.2018 - 06.2019
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Always surpassed the required sales goal of the day.
Education
Writing And Editing Specialization
University of Michigan
Remote04.2024
Acting For Stage And Screen
Seneca College of Applied Arts And Technology
North York, ON04.2023
Skills
- Multitasking Abilities
- Active Listening
- Money Handling
- Attention to detail
- Written communication
- Adaptability and flexibility
- Customer service excellence
Timeline
Dancer
Magen Boys Entertainment
10.2023 - Current
Busser
August 8 Restaurant
07.2019 - 03.2020
Retail Sales Associate
Boathouse Clothing Store
10.2018 - 06.2019
Writing And Editing Specialization
University of Michigan
Acting For Stage And Screen
Seneca College of Applied Arts And Technology
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