Bitahwa Mujembere
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.
Overview
9
9
years of professional experience
Work History
Bilingual Talent Acquisition Specialist
Manpower
07.2023 - Current
- Assisted in mass hiring process which comprised of a minimal submission rate of 9-11 per week
- Screened qualified applicants against the job descriptions over the phone and through face-to-face meetings to qualify skills, red flags, and specific line of questioning to rule out unqualified candidates
- Followed-up with all candidates throughout the hiring process, and used an applicant tracking system to track and build a solid network of candidates who may fit future job descriptions.
Bilingual Talent Acquisition Specialist
WilsonHCG
09.2022 - 03.2023
- Executed full life cycle recruiting, including sourcing, screening, qualifying, interviewing, testing, tracking, providing applicant feedback, references, salary negotiation and extending offers and regret letters
- Networked with community organizations, employment centers, and government offices to create partnerships and source qualified candidates
- Supported and Liaised with Hiring Managers to discuss their recruitment needs and support not only staff positions but also professional roles
- Proactively networked and leveraged existing relationships to create and manage a full funnel of potential candidates.
Bilingual Talent Acquisition Specialist
Mosaic North America
05.2022 - 08.2022
- Assessed candidate information, including resumes and contact details, using our Applicant Tracking System
- Followed-up with all candidates throughout the hiring process, asked for referrals, and used an applicant tracking system to track and build a solid network of candidates who may fit future job descriptions
- Hands-on experience with full-cycle recruiting using various interview techniques and evaluation methods.
Customer Service Representative
Canada Post
09.2021 - 02.2022
- Sold postal products and service to the business community and public
- Sorted, distributed and processed mail into appropriate classifications
- Provided customers with information and forms
- Addressed delivery and service difficulties to resolve problems thoroughly and quickly.
HR Recruiter
City of Ottawa
08.2019 - 08.2021
- Screened qualified applicants against the job descriptions over the phone and through face-to-face meetings to qualify skills, red flags, and specific line of questioning to rule out unqualified candidates
- Growing and managing a pool of candidates by designing and executing on creative sourcing strategies for active and passive candidates for healthcare and engineering roles
- Responsibilities included preparing offer letters, reference checking, test administration and maintaining company's job posting website
- Assisted with the recruitment process including posting internal and external notices.
Technical Sales Representative
Mosaic North America
02.2015 - 08.2019
- High quota sales volume and outbound outreach
- Provided informational and technical support to clients on demand
- Performed tests and evaluation on software and hardware
- Made products suggestions according to the needs of the customer.
Education
Bachelor's Degree - Psychology
Carleton University
Ottawa, ON01.2021
Skills
- French
- English
- Financial & Customer services
- ATS
- Workday
- Human Resources Management
- HR Sourcing
- Taleo
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Bilingual Talent Acquisition Specialist
Manpower
07.2023 - Current
Bilingual Talent Acquisition Specialist
WilsonHCG
09.2022 - 03.2023
Bilingual Talent Acquisition Specialist
Mosaic North America
05.2022 - 08.2022
Customer Service Representative
Canada Post
09.2021 - 02.2022
HR Recruiter
City of Ottawa
08.2019 - 08.2021
Technical Sales Representative
Mosaic North America
02.2015 - 08.2019
Bachelor's Degree - Psychology
Carleton University
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