Bita Zamani
Toronto, Ontario,Canada
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Accounting Assistant
SK CUSTOM HOMES (647)927-8090
2023.09 - Current
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Used accounting software to prepare weekly and monthly financial reports.
- Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Enhanced financial reporting accuracy by diligently reconciling accounts and identifying discrepancies.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
Customer Service Representative
Navidmojtaba Badiei (416)578-4000
2023.11 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier Manager
TAFTAN TRADITIONAL (647)868-3446
2022.07 - 2023.01
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
CALC Secondary School
Toronto, ON05.2024
Skills
Strong Communication Skills
Customer Service
Bank Reconciliation
Microsoft Excel
Invoicing and collections
Invoicing and Billing
Month-end reports
Problem-solving abilities
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Timeline
Customer Service Representative
Navidmojtaba Badiei (416)578-4000
2023.11 - Current
Accounting Assistant
SK CUSTOM HOMES (647)927-8090
2023.09 - Current
Cashier Manager
TAFTAN TRADITIONAL (647)868-3446
2022.07 - 2023.01
High School Diploma -
CALC Secondary School
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