BISMARK OPPONG KOFI ADDAE
Brampton
Summary
Dynamic administrative professional with a proven track record at Bispong Travels, excelling in customer service and office administration. Skilled in optimizing schedules and enhancing communication, I effectively managed correspondence and improved document organization. Proficient in Microsoft Office, I contributed to team productivity through meticulous report preparation and attention to detail.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
03.2022 - 06.2024
- Coordinated schedules and appointments for executives, optimizing time management and operational efficiency.
- Managed correspondence, ensuring timely responses and effective communication across departments.
- Developed and maintained filing systems, improving document retrieval speed and organization.
- Assisted in preparing reports and presentations, enhancing clarity and accuracy of information shared.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Office Assistant Intern
Cynimod Consult
07.2021 - 01.2022
- Supported office operations by managing schedules and coordinating meetings.
- Assisted in maintaining organized filing systems for documents and records.
- Handled incoming communications, including phone calls and emails, ensuring timely responses.
- Prepared reports and presentations using Microsoft Office Suite to enhance team productivity.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
Sales Associate
Melcom Shopping Mall - Achimota
08.2019 - 04.2021
- Assisted customers in product selection, providing tailored recommendations to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to achieve sales targets and improve overall store performance.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
Bispong Travels
02.2018 - 11.2018
- Greeted and assisted clients, ensuring a welcoming and professional atmosphere.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained organized calendar for staff and clients.
- Processed client requests, demonstrating strong attention to detail in documentation.
- Assisted in handling customer complaints, resolving issues promptly and professionally.
Education
Bachelor of Arts - Communication Studies
University of Media Arts And Communication
Accra,Ghana04-2024
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Computer proficiency
- Time management
- Customer relations
- Client relations
Timeline
Administrative Assistant
03.2022 - 06.2024
Office Assistant Intern
Cynimod Consult
07.2021 - 01.2022
Sales Associate
Melcom Shopping Mall - Achimota
08.2019 - 04.2021
Receptionist
Bispong Travels
02.2018 - 11.2018
Bachelor of Arts - Communication Studies
University of Media Arts And Communication