Summary
Overview
Work History
Education
Skills
Timeline
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Bisman Kaur

Brampton,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Knowledgeable Food Service Supervisor keeps teams working smoothly and efficiently. Proficient in team leadership, schedule management and inventory coordination. Proven history of innovative management and detail-oriented work. Hardworking Kitchen Supervisor driven to maximize guest satisfaction with exceptional food. Train, discipline and motivate team members to new levels of excellence. Proven history of innovative dishes, effective leadership and maximized productivity. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts. Reliable Machine Operator with work history of good performance in fast-paced production environments. Knowledgeable in quality control measures and manufacturing quality standards. Demonstrated expertise in equipment operation and maintenance.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Concentrix
01.2021 - 06.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Food Service Supervisor

Tim Hortons
03.2018 - 12.2020
  • Maintained health and food safety standards at all stages, from storage through delivery.
  • Kept guest and work areas clean, organized and sanitized per established standards.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Monitored food quality and service levels to maximize kitchen and dining area performance.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Controlled labor hours and inventory costs through hands-on management and proactive changes.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.

Machine Operator

Ferrero Rocher
09.2017 - 03.2018
  • Operated machining equipment safely with team of operators.
  • Operated multiple machines simultaneously to meet production requirements.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Updated daily production logs and informed management of production incidents or non-conformance issues.
  • Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
  • Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.

Education

Associate of Science - Information And Computer Systems

Mohawk College of Applied Arts And Technology
Hamilton, ON
03.2021

Skills

  • Call Center Operations
  • Multi-Line Phone Talent
  • Customer Relations
  • Microsoft PowerPoint
  • Administrative Support
  • Customer Consulting
  • Procedure Preparation
  • Food Safety Management
  • Portion Standards
  • Schedule Crew Members
  • Employee Performance Evaluations
  • Delivery Storage
  • Production Records
  • Tool Dies
  • Rig-Up Procedures
  • Quality Assurance Controls
  • Equipment Monitoring
  • Productivity Logs
  • Safety
  • Assembly Line Operations
  • Production Equipment Experience

Timeline

Customer Service Representative

Concentrix
01.2021 - 06.2023

Food Service Supervisor

Tim Hortons
03.2018 - 12.2020

Machine Operator

Ferrero Rocher
09.2017 - 03.2018

Associate of Science - Information And Computer Systems

Mohawk College of Applied Arts And Technology

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Bisman Kaur