Bisma Fida
Chicago,USA
Summary
Adept Senior Business Analyst with a proven track record at United Airlines, mastering Agile methodologies and stakeholder collaboration to drive successful project deliveries. Specializes in requirements elicitation, process modeling, and API design, ensuring seamless integration and enhanced operational efficiency. Demonstrates exceptional facilitation skills and a commitment to quality assurance.
Overview
6
6
years of professional experience
Work History
Senior Business Analyst
United Airlines
Chicago, IL, USA
02.2022 - Current
- Facilitated Agile processes for effective project delivery – Managed the product backlog, prioritized user stories, and led sprint planning sessions to align cross-functional teams and ensure value-driven outcomes. Extensively used JIRA for tracking issues, Confluence for documentation and repository management, and Figma for creating visual representations and wireframes.
- Defined requirements and ensured traceability – Collaborated with stakeholders to create user stories, acceptance criteria, and the definition of done. Developed use case scenarios with basic flow, alternative flow, exceptions, and business rules while maintaining traceability using a detailed matrix.
- Analyzed and documented complex processes – Created and maintained process models, process maps, data catalogues, message catalogs, and non-functional requirement specifications. Captured data elements and provided data requirements for APIs in partnership with development teams. Leveraged Figma for visually representing workflows and UI/UX designs.
- Led stakeholder engagement and change management – Facilitated JAD sessions and requirements workshops to achieve consensus on key deliverables. Managed change requests, submitted them to the change control board, and supported deployment activities to ensure successful project implementation.
Business Analyst
Bank of America
Charlotte, NC, USA
01.2019 - 02.2022
- Agile Project Management and Documentation – Supported Agile processes by facilitating ceremonies, creating and refining user stories, conducting backlog grooming, and prioritizing requirements using MoSCoW analysis. Extensively used JIRA and Confluence for documentation, repository management, and tracking progress.
- Cross-Team Collaboration and Stakeholder Engagement – Partnered with business units, developers, solution architects, implementation leads, and QAs to validate and deliver requirements. Translated business needs into actionable data models, data mapping sheets, and technical specifications to support seamless project delivery.
- Requirements Gathering and Solution Development – Led requirements gathering and design sessions to extract, analyze, and decompose requirements into use cases, process models, and user story maps. Ensured the integrity of technical and business requirements throughout the customer journey, contributing to successful implementation of online and mobile banking application upgrades.
Education
Bachelors of Arts -
Ontario Tech University
Skills
- Agile Methodologies
- Requirements Elicitation and Documentation
- Facilitation and Stakeholder Collaboration
- System Development Life Cycle (SDLC)
- API and Functional Design
- Process Modeling and Analysis
- Product and Release Management
- Testing and Quality Assurance Support
Timeline
Senior Business Analyst
United Airlines
02.2022 - Current
Business Analyst
Bank of America
01.2019 - 02.2022
Bachelors of Arts -
Ontario Tech University
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