Arjun Jayaraj
Waterloo,Ontario
Summary
Enthusiastic Healthcare professional dedicated to providing quality patient care, administrative support and management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
CSR II Automotive Technical Support Advisor
Majorel (Teleperformance)
2023.11 - 2024.06
- Provided exceptional customer service, addressing customer inquiries promptly and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Machine Operator
Camtac Manufacturing, Linamar
2021.07 - 2023.10
- Operated machining equipment safely with team of operators.
- Operated multiple machines simultaneously to meet production requirements.
- Complied with company and OSHA safety rules and regulations.
- Set up and adjusted equipment and properly configured machines for daily operation.
Customer Service Representative
Tata Consultancy Services
2019.07 - 2021.06
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Health Care Administration And Service Management - Health Care Administration
Conestoga College
Kitchener, ON09.2022
Skills
- Customer Service
- Problem Resolution
- Effective technical skills
- Verbal and written communication skill
- Microsoft Office
- Project Management
- Account Management
Timeline
CSR II Automotive Technical Support Advisor
Majorel (Teleperformance)
2023.11 - 2024.06
Machine Operator
Camtac Manufacturing, Linamar
2021.07 - 2023.10
Customer Service Representative
Tata Consultancy Services
2019.07 - 2021.06
Health Care Administration And Service Management - Health Care Administration
Conestoga College
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