Summary
Work History
Skills
Languages
Timeline
Education
Work Availability

DURGA GURUNG

HOTEL MANAGER
SURREY,BRITISH COLUMBIA

Summary

Highly energetic hotel manager with more than [Number] years of experience working in hospitality industry. Successful background with mid-range hotels providing unforgettable service to visitors and clients. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.

Work History

Hotel Manager

Live MAx
Tokyo, Japan
04.2018 - 07.2024
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Conducted regular staff performance evaluations, identifying areas for improvement and providing constructive feedback.
  • Established a positive work culture that promoted teamwork, collaboration, and employee morale.
  • Provided services efficiently and with high level of accuracy.
  • Provided exceptional service and assistance to guests upon check-in.

Skills

  • Employee Development
  • Cash Handling
  • Employee Scheduling
  • Hospitality Management
  • Guest Accommodations
  • Vendor Interaction
  • Strategic Planning
  • Staff Supervision
  • Hotel Reservations
  • Guest Experiences
  • Telephone Etiquette
  • Customer Inquiries
  • Office Meetings

Languages

English
Intermediate (B1)
Japanese
Advanced (C1)
Hindi
Intermediate (B1)

Timeline

Hotel Manager - Live MAx
04.2018 - 07.2024
Nepal Commerce Campus - BBA, Management

Education

BBA - Management

Nepal Commerce Campus, Kathmandu, Nepal

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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DURGA GURUNGHOTEL MANAGER