Bishnu G C
Calgary,AB
Summary
Result-driven Network Engineer with 5+ years of expertise deploying, designing, and managing LAN and WAN infrastructure. Dedicated technology professional with a strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management, and communication skills. Critical thinker who solves network-related problems quickly and who consistently exceeds performance standards. Calm down under challenging situations with well-developed people skills
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Support Engineer
Broadlink Network and Communication Pvt.Ltd
Kathmandu, Bagmati
11.2013 - 12.2015
- Provided technical support to customers by troubleshooting and resolving hardware and software issues.
- Conducted research on technical products in order to make recommendations to customers.
- Developed documentation of customer's technical environment including network topology diagrams and asset inventories.
- Provided remote assistance to end-users when needed.
- Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Technical Lead
Broadlink Network and Communication Pvt.Ltd
Kathmandu, Bagmati
01.2016 - 08.2017
- Created detailed project plans with timelines, deliverables, and resources needed.
- Mentored junior Support Engineer on best Customer services, installation, troubleshooting and networking practices and standards.
- Performed root cause analysis for production incidents and identified permanent fixes.
- Monitored application health metrics such as error rates, latency, throughput., and took corrective action when necessary.
- Ensured compliance with established processes, procedures, policies, guidelines, and standards.
Sr. Network Operations Engineer (NOC)
Broadlink Network and Communication Pvt.ltd
Kathmandu, Bagmati
10.2019 - 05.2022
- Configured, monitored and troubleshot routers, switches, firewalls and network related hardware.
- Monitored system performance using tools such as SolarWinds Orion Suite, PRTG Network Monitor and Wireshark.
- Resolved complex network problems involving multiple vendors or technologies.
- Developed documentation for new processes, procedures and standards related to networking operations.
- Analyzed traffic patterns using packet sniffers such as Wireshark and NetWitness Investigator.
- Implemented virtual private networks for secure remote connections between locations.
- Created firewall rulesets to ensure compliance with corporate security policies.
- Managed DNS records to ensure proper resolution of hostname across internal and external networks.
Education
Bachelors of Hons (Computer Network Engineering) - Computer Networks
NAMI College
Jorpati, Kathmandu, Nepal12-2020
Skills
- Network Repairs And Maintenance
- Firewall Technology Expertise
- Infrastructure Planning And Designing
- Decision-Making Skills
- Bandwidth Evaluations
- Remote Work Support
- Lan Switching Technologies
- Hardware And Software Monitoring
- Technical Infrastructure Upgrades
- Network Security Oversight
- Cisco Equipment Familiarity
- Enterprise WiFi Management
- Proactive And Team Player
- Layer-2/3 Protocols
- Excellent Presentation Skills
- Troubleshooting Abilities
- Implementation MPLS
- Configuration and monitored VPN
Certification
- Cisco Certified Association (CCNA) Aug 31, 2021
- Juniper Network Association (JNCIA) Sep, 2020
- Sophos Certified Engineer Dec, 2021
- Server Fundamentals June, 2020
- CCNP Enterprise (Udemy) March, 2024
Projects
- Enterprise Networking and Implementation
- Traffic Engineering in MPLS Network
Languages
Nepali
Native/ Bilingual
English
Professional
Hindi
Professional
Japanese
Limited
References
References available upon request.
Timeline
Sr. Network Operations Engineer (NOC)
Broadlink Network and Communication Pvt.ltd
10.2019 - 05.2022
Technical Lead
Broadlink Network and Communication Pvt.Ltd
01.2016 - 08.2017
Technical Support Engineer
Broadlink Network and Communication Pvt.Ltd
11.2013 - 12.2015
Bachelors of Hons (Computer Network Engineering) - Computer Networks
NAMI College
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